Madison Dawson
Quinton
Summary
Professional with strong a background in enhancing patient interactions and healthcare satisfaction. Skilled in effective communication, problem-solving, and empathetic patient engagement. Proven ability to work collaboratively with teams to drive positive outcomes and adapt to evolving challenges. Dependable and focused on delivering exceptional patient experiences through strategic planning and execution.
Overview
2
2
years of professional experience
Work History
Patient Experience Specialist
Hanover Family Eyecare
Mechanicsville, VA
04.2025 - Current
- Collaborated with healthcare team to address patient concerns promptly and efficiently.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Coordinated with clinical staff to ensure seamless handoffs between departments during a patient''s stay at the facility.
- Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively.
- Trained new Patient Experience Specialists on best practices and policies, ensuring consistency across the team in delivering high-quality service standards.
Patient Access Rep
Sheltering Arms Institute
Richmond, VA
07.2024 - 04.2025
- Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
- Monitored patient flow within the facility to optimize resource allocation and enhance service delivery.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Rehab Tech
Sheltering Arms Institute
Richmond, VA
01.2024 - 07.2024
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Maintained a clean and organized therapy environment, promoting safety and efficiency.
- Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
Education
Masters - Kinesiology
Longwood University
Farmville, VA12.2023
Bachelor of Science - Kinesiology
Longwood University
Farmville, VA12.2023
Skills
- Policy adherence
- Team collaboration
- Active listening
- Adaptable
- Teamwork and collaboration
- Customer service
- Attention to detail
- Reliability
- Organizational skills
- Documenting and recording information
- Insurance authorizations
- Punctual and hardworking
LANGUAGES
Sign Language
Timeline
Patient Experience Specialist
Hanover Family Eyecare
04.2025 - Current
Patient Access Rep
Sheltering Arms Institute
07.2024 - 04.2025
Rehab Tech
Sheltering Arms Institute
01.2024 - 07.2024
Masters - Kinesiology
Longwood University
Bachelor of Science - Kinesiology
Longwood University
AWARDS
- CPR Certified
- National Society of Leadership and Success