Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Grady

Virginia Beach

Summary

Versatile and results-oriented professional with extensive experience as an Office Administrative Assistant and as a Pharmacy Technician. Excelled in workflow optimization and customer engagement, enhancing office efficiency and patient satisfaction. Skilled in Microsoft Office and verbal communication, adept at managing sensitive information and fostering positive client relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant

Samuel I. White
11.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.

Pharmacy Technician

Walmart
08.2023 - 07.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Pharmacy Technician

Rite Aid Pharmacy
06.2022 - 07.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.

Education

Medical Administrative Assistant

Tidewater Medical Training
Virginia Beach, VA

High School Diploma -

Bayside High School
Virginia Beach, VA
2021

Skills

  • Data entry
  • Verbal communication
  • Microsoft office
  • Schedule management
  • Document preparation
  • Scheduling and calendar management
  • File organization
  • Telephone reception
  • Workflow optimization
  • Customer engagement
  • Office supply management
  • Client relationship management
  • Customer service
  • Administrative support
  • Computer skills
  • Insurance verification
  • HIPAA
  • Attention to detail

Certification

PTCB Certification

Timeline

Office Administrative Assistant

Samuel I. White
11.2024 - Current

Pharmacy Technician

Walmart
08.2023 - 07.2024

Pharmacy Technician

Rite Aid Pharmacy
06.2022 - 07.2023

Medical Administrative Assistant

Tidewater Medical Training

High School Diploma -

Bayside High School

Similar Profiles

CREATE PROFILE
Madison Grady