Madison Holmes
Chesapeake
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated and motivated to engage personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
4
4
years of professional experience
Work History
Server
Melting Pot
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hostess
Bee and the Biscuit
08.2024 - 01.2025
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Answered customer questions about hours, seating, and menu information.
Ticket Taker, Food Expo
Cinema Cafe Edinburgh
11.2021 - 05.2023
- Enhanced customer experience by providing friendly and efficient ticket-taking services.
- Streamlined entry process for events, ensuring timely admission for all guests and collaborated with event staff to ensure a seamless and enjoyable experience for patrons.
Cashier Team Lead
Morris Farm Market
05.2021 - 11.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Tour Guide Office Assistant
Mackinac Island Carriage Tours
06.2022 - 08.2022
- Organized tour schedules, ensuring smooth daily operations, increased tour attendance and managed customers inquiries in a timely manner.
- Assisted office operations for improved efficiency and customer service satisfaction.
- Handled cash transactions for ticket sales, maintaining accurate records for financial reporting purposes.
Education
Associate of Science - Criminal Justice
Tidewater Community College
Virginia Beach, VA05.2026
No Degree - Criminal Justice
Hawai'i Pacific University
Skills
- Data Recording
- Conflict Management
- Visual Evaluation
- Customer service orientation
- Problem-solving abilities
- Multitasking capabilities
- Team member support
- Strong work ethic
- Money Handling
Timeline
Server
Melting Pot
09.2024 - Current
Hostess
Bee and the Biscuit
08.2024 - 01.2025
Tour Guide Office Assistant
Mackinac Island Carriage Tours
06.2022 - 08.2022
Ticket Taker, Food Expo
Cinema Cafe Edinburgh
11.2021 - 05.2023
Cashier Team Lead
Morris Farm Market
05.2021 - 11.2022
Associate of Science - Criminal Justice
Tidewater Community College
No Degree - Criminal Justice
Hawai'i Pacific University
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