Madison Miller

• Assisted customers with menu selections to enhance dining experience.
• Maintained cleanliness and organization of dining area for optimal guest satisfaction.
• Learned food safety regulations to ensure compliance during service.
• Collaborated with kitchen staff to streamline order preparation process.
• Sat customers to their desired table in a timely manner.
• Made recommendations to customers based off of current specials and their preferences.

• Provided prompt service to guests, ensuring timely delivery of food and beverages.
• Developed familiarity with POS systems to efficiently process transactions.
• Adapted quickly to changing customer demands and restaurant pace.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Ideal is an app that focuses on bringing companies on-demand workers in the food and beverage industry. Through this app I have worked with: Altria Theatre, Dominion Energy Center, and the University of Richmond.

• Assisted in setting up and breaking down event spaces efficiently and effectively.
• Established rapport with guests to provide personalized service and build repeat clientele.
• Streamlined ordering processes, reducing wait times during peak service hours for improved efficiency.
• Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
• Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
• Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
• Prepared and served a diverse range of cocktails and beverages to enhance guest experiences.

Instawork is a flexible work app that connects businesses needing hourly staff with on-demand workers for hospitality, food and beverage and retail logistics. Through the app I have worked with: Capital One Richmond - Catering, John Marshall Ballrooms, Restaurant Associates - Lewis Ginter Bontanical Gardens, Pub-Crawls - National Museum District - Richmond, Virginia Museum of Fine Arts Museum District - Richmond, and the University of Richmond.

• Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and loyalty.
• Collaborated with team members to maintain a clean and organized dining area.
• Assisted in training new servers on menu offerings and service protocols.
• Managed multiple tables efficiently while prioritizing guest needs and requests.
• Resolved customer complaints swiftly, enhancing overall dining experience.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

Gipro is a mobile based on-demand labor marketplace specifically for the hospitality and food and beverage industry. Through the Gigrpo platfrom I have worked with: Richmond Country Club, Chick-fil-A, Colonial Downs, Meadowbrook Country Club, Westwood Club, Kinlock Golf Club, Groovin' Gourmet, Graduate Richmond, and the Willow Oaks Country Club.

• Provided exceptional customer service during events, ensuring guest satisfaction and positive experiences.
• Delivered food and beverages promptly to guests while maintaining high service standards.
• Collaborated with team members to coordinate service flow during high-demand periods.
• Monitored inventory levels of supplies, ensuring adequate stock for events without over-ordering.
• Supported event managers by adhering to timelines and executing operational tasks accurately.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
• Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.

• Spearheaded the opening of a Del Taco franchise by installing equipment and training 15+ staff, enhancing service efficiency by 30%.
• Achieved a 20% increase in guest satisfaction by maintaining an organized back-of-house and a welcoming front-of-house environment.
• Contributed to the seamless operation of weekly inventory checks and efficiently unloaded truckloads of food goods, ensuring timely stock availability for 200+ customers.
• Streamlined drive-through operations by efficiently managing 100+ orders daily, ensuring top-notch quality checks that boosted customer satisfaction and reduced order errors.
• Conducted temperature checks on over 100 protein items daily, ensuring compliance with food safety standards and maintaining the highest quality.
• Optimized performance of ovens, stoves, and dispensers through regular cleaning, enhancing customer satisfaction by 20%.
• Expertly managed point of sale systems and cashier maintenance, efficiently processing customer orders for a smooth and enjoyable shopping experience for over 100 customers daily.