Madison Myers
Troutville
Summary
Dynamic customer service professional with a strong background at Pet Vet - Roanoke, excelling in client education and appointment scheduling. Proven ability to enhance customer satisfaction through critical thinking and effective communication. Skilled in data entry and patient restraint, contributing to a positive environment and streamlined operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative & Vet Assistant
Pet Vet - Roanoke
02.2024 - Current
- Provided exceptional customer support by addressing inquiries and resolving issues promptly.
- Educated clients on pet care products and services, enhancing overall customer satisfaction.
- Managed appointment scheduling efficiently, optimizing daily workflow for veterinary staff.
- Checked Clients out for services that were performed using a POS system, while also working with financial assistant programs such as CareCredit and Scratch Pay.
- Developed training materials for new hires, ensuring consistency in service delivery standards.
- Assisted veterinarians in performing examinations and medical procedures on animals.
- Managed and maintained medical records, ensuring accuracy and compliance with regulations.
- Administered medications and vaccinations as directed by veterinary staff.
Teaching Assistant
Mill Creek Child Care
04.2020 - 02.2024
- Improved overall class participation by implementing group activities and project-based learning.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
- Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Contributed to the development of new curriculum materials, enhancing the quality of instruction within the department.
- Supported classroom management by fostering a positive learning environment for diverse learners.
Waitress
Greenwood Restaurant
02.2023 - 06.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Education
High School Diploma -
Lord Botetourt High School
Daleville, VA11-2020
Skills
- Behavior Modeling
- Behavior Management
- Material Preparation
- Attendance Tracking
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Appointment scheduling
Timeline
Customer Service Representative & Vet Assistant
Pet Vet - Roanoke
02.2024 - Current
Waitress
Greenwood Restaurant
02.2023 - 06.2023
Teaching Assistant
Mill Creek Child Care
04.2020 - 02.2024
High School Diploma -
Lord Botetourt High School