Summary
Overview
Work History
Education
Skills
Timeline
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Madison Orloff

Norfolk

Summary

Dynamic and results-driven professional with a proven track record of achieving goals and setting records in fast-paced environments. A graduate of the Leadership Development Program (LDP) at Spring Oaks Capital, I possess a deep understanding of company policies and a passion for fostering growth and innovation. My ability to connect with individuals on a personal level, combined with expertise in the psychology of learning, enables me to create engaging and effective training programs tailored to diverse learning styles. With ongoing experience as a DSA Resolutions Specialists where I successfully opened new doors for my team, and innovated procedures, I am eager to leverage my skills and experiences to enhance the onboarding process for new hires as the Educator at Spring Oaks Capital. I am committed to empowering individuals to thrive and contribute positively to the organization’s success.

Overview

13
13
years of professional experience

Work History

Nesting & Education

Spring Oaks Capital
07.2023 - Current
  • Incorporated hands-on activities in lesson plans, promoting active learning and increased understanding of complex topics.
  • Provided constructive feedback to students, guiding them towards improved performance and greater confidence in their abilities.
  • Established high expectations for all students, motivating them to strive for excellence in their academic pursuits.
  • Utilized data-driven instruction methods to pinpoint areas needing improvement, subsequently tailoring instruction accordingly for enhanced outcomes.
  • Cotaught alongside general education teachers to provide additional support for all learners within inclusive environments.
  • Provided one-on-one support for struggling students, addressing individual challenges and tailoring instruction accordingly.
  • Participated in ongoing professional development opportunities to stay current on best practices in special education teaching methods.
  • Improved student behavior and social skills by implementing effective classroom management strategies and promoting positive reinforcement.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Trained and guided team members to maintain high productivity and performance metrics.

Debt Settlement Agency Specialist

Spring Oaks Capital
06.2023 - Current
  • Collected data from customers such as assets, salaries, debts and employment status.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Negotiated claim settlements and made recommendations for legal action for non-negotiable settlements.
  • Successfully negotiated settlements with claimants and insurers.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Prepared and delivered periodic asset reporting to debt and equity investors and internal management.
  • Initiated negotiations for debt recovery through email, telephone, and mail contact.
  • Determined applicable ratios and metrics to set up debt payment plans.
  • Drafted letters to clients, firms and businesses to request settlement or compliance with discovery requests.
  • Scheduled meetings, hearing, mediations, and settlement conferences.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Demonstrated exceptional client service skills and impeccable track record of coordination with debtors for prompt collection of invoices.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
  • Proposed settlements for uncomplicated issues to resolve claims.
  • Managed supply chain risk through flexible debt-payment solutions, cost reductions, and long-term supplier partnerships.

Leadership Development Graduate

Spring Oaks Capital
07.2023 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Collections Associate

Spring Oaks Capital
10.2021 - 06.2023


  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used probing techniques to determine debtors' reasons for delinquency. Analyzed customer issues, establishing the problem, providing a solution, and make an arrangement to help customers control their finances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Speedy keyboarding skills of 35 WPM and strong attention to details and documentation to accounts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor consistently passing quality and compliance scores
  • Achieved company performance goals consistently including TOP 10 multiple months for highest collection goals
  • Registered information of customers on database- Interprose, collecting clients delinquency/ financial statements and personal details to preserve accurate records.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns while working with customer to create repayment plan based on current financial condition and negotiating a solution that meets the company and debtor needs.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Analyzed customer financial records to determine appropriate payment plan while also establishing relationships with customers to encourage payment of delinquent accounts.
  • Documented collection procedures and policies to comply with government regulations.
  • Ability to sit comfortably for most of 8-12 hour shifts.
  • Tolerance for repetitive work in fast-paced, high production work environment.
  • Team player assisting in training new team members on scripts, company services, and collection strategies.
  • Proficient in Microsoft software
  • Contacting and networking with debt settlement agencies - collaborating a settlement that benefits the clients needs while staying within company guidelines and sit percentage parameters

Cocktail Server

Catch 31
02.2021 - 02.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Maintained clean and organized bar area.
  • Anticipated guest needs and provided proactive service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maximized sales of specials and drinks by thoroughly promoting to customers and maintaining great salesmanship.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Cocktail Server

Larry Flynt's Hustler Club
02.2012 - 03.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Anticipated guest needs and provided proactive service.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Maintained clean and organized bar area.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Greeted new customers, discussed specials and took drink orders.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Centennial High School
Ellicott City, MD

GED -

Virginia

Skills

  • New Hire Training & Team-Building Exercises
  • Decision-making & Time management
  • Soft skills training & Class coordination
  • Technical training & Balance Management
  • Brand awareness & Career development
  • Blended learning & Needs assessment
  • Team leadership & New employee training
  • Coaching and mentoring & Motivational speaking
  • Customer service & Empathy
  • Innovative Lesson Planning & Task Prioritzation
  • Recovery Support BPRS & Payfails
  • Goals and Performance & Individual & Team Building
  • New hire on-boarding & Course development
  • Goal oriented & Team Oriented Person
  • Training oversight & Training development plans
  • Scripted Conversations & Compliance
  • Credit and Collections & Quality
  • Team development & Persuasion strategies
  • Performance Improvement Techniques
  • Payment Plan Coordination & Payment Finalization
  • Problem Identification, Customer Advising and Referral
  • Communications Strategies, Pleasant Telephone Demeanor
  • Relationship builder & Effective communicator
  • Customer relations - Employee relations
  • Conflict and Complaint Resolution
  • Memorization Skills & Strategic Planning
  • Adaptable and Flexible & Cool Under Pressure
  • Customer Needs Assessments & Suggestive Selling
  • Relationship Building & Social - Emotional Learning
  • Student motivation & Student Assessment
  • Group and individual instruction & Cooperative Learning
  • Goal Setting & Performance hits & appropriate new Targets

Timeline

Nesting & Education

Spring Oaks Capital
07.2023 - Current

Leadership Development Graduate

Spring Oaks Capital
07.2023 - 10.2024

Debt Settlement Agency Specialist

Spring Oaks Capital
06.2023 - Current

Collections Associate

Spring Oaks Capital
10.2021 - 06.2023

Cocktail Server

Catch 31
02.2021 - 02.2023

Cocktail Server

Larry Flynt's Hustler Club
02.2012 - 03.2018

Centennial High School

GED -

Virginia

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Madison Orloff