Madison Shell
Stephens City
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist
Evergreen Health and Rehabilitation
03.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated multiple transport projects simultaneously, achieving successful completion within deadlines.
Salon Professional
JCP SALON, WINCHESTER VA
08.2024 - Current
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Demonstrated thorough knowledge of all salon products and services.
- Maintained a high number of return customers through precise cutting, coloring and styling of clients' hair.
Assistant Salon Leader
HAIRCUTTERY, Purcellville VA
12.2023 - 06.2024
- Developed personalized hair care plans, boosting client retention by 20% and enhancing overall customer loyalty
- Manage daily operations, ensuring client satisfaction and staff efficiency
- Mentor and train new stylists, enhancing team skills and performance
- Implement scheduling systems, reducing wait times and improving service flow
- Monitor inventory, ensuring optimal stock levels and cost control
- Resolve customer issues promptly, maintaining high client retention rates
- Eager to learn quickly and dedicated to hard work, consistently meeting deadlines and exceeding expectations
- Streamline salon operations, achieving a 15% increase in client satisfaction and reducing wait times by 20%
Salon Professional
Lox Salon, Winchester VA
08.2022 - 08.2023
- Shampoo, cut, and style hair while ensuring client satisfaction and personalized service
- Perform scalp treatments and deep conditioning to improve hair health and client retention
- Apply hair coloring techniques to achieve desired shades and trends, enhancing client appearance
- Collaborate with team members to maintain a clean and welcoming salon environment
- Consistently receive positive client feedback, contributing to repeat business and referrals
- Styled hair for clients, achieving high customer satisfaction and repeat business
Salon Manager
Smart Style, Winchester VA
08.2020 - 08.2022
- Company Overview: Salon professionals perform a broad range of beauty services, from cutting hair to performing scalp treatments
- Managed client appointments, ensuring efficient scheduling and minimal wait times
- Trained junior stylists, enhancing team skills and overall salon performance
- Implemented new hair care techniques, resulting in improved client outcomes
- Eager to learn and rapidly adapt, demonstrating strong work ethics, punctuality, and a commitment to excellence in all tasks
- Salon professionals perform a broad range of beauty services, from cutting hair to performing scalp treatments
Education
High School -
STRASBURG HIGHSCHOOL
Strasburg, VA05.2019
VOCATIONAL DEGREE - undefined
TRIPLETT TECH
MOUNT JACKSON, VA05.2019
No Degree - Practical Nursing
Laurel Ridge
Middletown VA05-2027
Skills
- Customer Service
- Hair Coloring
- Blonding Specialist
- Color Correction
- Hair Styling
- Reception
- Upselling
- Retail Sales
- Barbering
- Software
- Data entry
- Telephone skills
- Time management
- Organization skills
- Patient care
- Transportation regulations
Timeline
Receptionist
Evergreen Health and Rehabilitation
03.2025 - Current
Salon Professional
JCP SALON, WINCHESTER VA
08.2024 - Current
Assistant Salon Leader
HAIRCUTTERY, Purcellville VA
12.2023 - 06.2024
Salon Professional
Lox Salon, Winchester VA
08.2022 - 08.2023
Salon Manager
Smart Style, Winchester VA
08.2020 - 08.2022
VOCATIONAL DEGREE - undefined
TRIPLETT TECH
High School -
STRASBURG HIGHSCHOOL
No Degree - Practical Nursing
Laurel Ridge
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