Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MADISON STINNETT

Midlothian

Summary

Driven by a passion for enhancing customer service experiences, displaying exceptional communication techniques to foster positive relationships and streamline operations. My adaptability and problem solving skills help to provide customer satisfaction and team efficiency, showcasing my commitment to excellence and reliability in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Experience Manager

Cava
09.2023 - Current


  • Monitor daily operations to ensure that quality customer service is provided.
  • Establish and maintain positive relationships with guests.
  • Utilize computer skills daily with Microsoft.
  • Plan, schedule, and supervise work of other employees.
  • Perform cash-handling activities and deposit preparations.
  • Answer the phones in response to customer issues, equipment maintenance, and other daily operations.
  • Create daily reports regarding projected sales, labor costs, and other relevant metrics.
  • Develop equipment maintenance schedules, and arrange for repairs.
  • Place orders for food and supplies.

Culinary Lead

Cava
02.2023 - 09.2023
  • Worked directly with culinary team members to ensure food safety and develop kitchen skill sets.
  • Maintained high standards of hygiene and safety in accordance with health regulations.
  • Assigned duties, responsibilities, and work stations to team members.
  • Controlled inventories of food and equipment, and reported shortages to designated vendors.
  • Handled daily reports, charts, and checklists to ensure successful business operations.

Team Member

Cava
05.2021 - 02.2023
  • Greeted and accommodated guests, building a positive experience from the first interaction.
  • Developed strong communication and interpersonal skills while interacting with customers and co-workers.
  • Processed customer orders quickly and accurately using the point of sale system.
  • Demonstrated ability to work in a fast-paced environment, while providing excellent customer service.
  • Assisted in the training of new staff members.
  • Prepared and served food, rotated, and properly stored ingredients and food items.
  • Maintained the cleanliness of the restaurant area.

Lifeguard

Swim Metro
06.2021 - 09.2021
  • Developed strong working relationships with other employees and the general public.
  • Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions.
  • Rescued distressed persons using rescue techniques and equipment.
  • Administered CPR, first aid, and AED when necessary.
  • Maintained quality of pool water by testing chemical levels.

Education

High School Diploma -

Midlothian High School
06.2022

Skills

  • Customer relations expertise
  • Computer skills
  • Organization skills
  • Active listener
  • Attention to detail
  • Reliability, adaptability, and flexibility
  • Teamwork and collaboration
  • Oral and written communication skills
  • Multitasking abilities

Certification

Food Safety Certified

Timeline

Guest Experience Manager

Cava
09.2023 - Current

Culinary Lead

Cava
02.2023 - 09.2023

Lifeguard

Swim Metro
06.2021 - 09.2021

Team Member

Cava
05.2021 - 02.2023

High School Diploma -

Midlothian High School

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MADISON STINNETT