Madison Strum
Fords Fish Shack
Warrenton
9
years of professional experience
Bubbly, outgoing and customer focused professional with experience in customer service, hospitality and animal care. Known for strong work ethic, positive attitude and the ability to thrive in fast paced environments.
Work History
Bartender/Server
1 Year 6 Months- Prepared and served a variety of cocktails, adhering to Fords Fish Shack recipes and standards.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Engaged customers with prompt service and product knowledge, enhancing overall dining experience.
- Operated POS system efficiently for order processing and payment transactions.
Animal Caretaker
1 Year 11 Months- Supervised daily care routines for animals, ensuring health and well-being.
- Developed enrichment activities to enhance animal behavior and socialization.
- Coordinated with veterinarians for routine check-ups and medical treatments.
- Managed sanitation procedures to maintain a clean and safe environment for animals.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
Manager/barista
1 Year 3 Months- Oversaw daily operations, ensuring efficient workflow and high-quality service
- Implemented training programs for staff, enhancing team performance and customer satisfaction
- Developed staff schedules
- Developed and maintained positive relationships with customers
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities
- Maintained and operated espresso machines, blenders, coffee brewers, and other equipment.
Server
1 Year 7 Months- Delivered exceptional customer service by promptly addressing guest needs and preferences.
- Managed cash register operations, accurately processing payments and handling customer transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints effectively, enhancing overall dining experience
- Kept server areas clean and stocked to increase efficiency while working tables.
Cashier
1 Year 2 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled end-of-day cash reports.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Ensured compliance with store policies and safety regulations during daily operations.
Education
High School Diploma
Skills
Customer service
Communication
Leadership
Strong multitasking
Positive attitude
Food & beverage services
Adaptability
Dependability
Timeline
Bartender/Server
Fords Fish Shack
02.2025 - CurrentRead More
Animal Caretaker
Middleburg Humane
01.2023 - 12.2024Read More
Manager/barista
Hunt Country Coffee
09.2021 - 12.2022Read More
Server
Ruby Tuesday
08.2018 - 03.2020Read More
Cashier
Home Depot
05.2017 - 07.2018Read More
Fauquier High School
High School Diploma
Read More