Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Warneck

Woodbridge

Summary

Dynamic Operations Manager with a proven track record at Academy Sports + Outdoors, excelling in team leadership and operational efficiency. Spearheaded process improvements that reduced costs and enhanced productivity. Skilled in inventory management and employee relations, fostering a culture of accountability and high performance within diverse teams.

Overview

10
10
years of professional experience

Work History

Operations Manager

Academy Sports + Outdoors
05.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Digital Coach

Walmart
10.2022 - 05.2023
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Enhanced team productivity by developing and maintaining comprehensive scheduling systems.
  • Closed and Opened store containing more than 300 associates at a time while delegating and performing tasks to ensure correct and efficient business practices.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Team Lead

Walmart
08.2019 - 10.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Became a subject matter expert in multiple areas of the business to ensure proper and efficient cross training of associates.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
  • Manages schedules,leave requests, attendance, accepted time off requests, and found coverage for call outs.

Support Manager

Walmart
10.2018 - 08.2019
  • Managed daily operations to ensure smooth functioning of the store.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed specialist team to provide technical assistance and customer service.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Directed and supervised teams of more than 50 people at a time.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.

Garden Center Associate

Walmart
05.2018 - 10.2018
  • Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
  • Increased repeat business through friendly interactions that fostered trust in our expertise.
  • Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
  • Supported successful store operations by maintaining clean, safe, and well-organized work environments.
  • Contributed to increased customer loyalty through personalized recommendations and attentive service.
  • Ensured accurate pricing information on all items throughout the store using price-checking tools when needed.
  • Managed inventory levels effectively, reducing waste and ensuring availability of popular items.
  • Enhanced customer satisfaction by providing knowledgeable assistance in plant selection and care.
  • Streamlined daily tasks by efficiently processing orders, shipments, returns, and exchanges at the point-of-sale system.
  • Coordinated with other departments to ensure smooth transactions between different areas of the store.
  • Participated in ongoing training opportunities to stay current on industry knowledge and best practices within the field of horticulture.
  • Maintained a healthy and organized inventory by timely restocking and proper care of plants.
  • Boosted sales through effective merchandising and attractive displays of garden center products.
  • Conducted regular quality checks on plants for signs of disease or pests, implementing necessary treatments as needed.
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Shift Manager

BC Pizza
12.2017 - 05.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
  • Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
  • Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
  • Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
  • Built rapport with repeat customers by remembering names, preferences, or dietary restrictions.
  • Contributed to positive work environment by maintaining open communication with coworkers.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
  • Developed new promotional campaigns to attract new customers.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
  • Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
  • Oversaw daily operations, ensuring store met its performance and sales goals.
  • Developed loyalty program that significantly increased repeat business.
  • Assisted in inventory management, ensuring adequate stock levels for uninterrupted service.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Managed inventory control, cash control, and store opening and closing procedures.

Cashier

BC Pizza
07.2015 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other areas when needed to support team and store performance.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Increased sales of promotional items by informing customers about current offers.

Education

Bachelors - IT Management

Purdue University
West Lafayette, IN
05-2027

Roscommon High School
Roscommon
05-2017

Skills

  • Problem-solving
  • Team leadership
  • Operations management and Workflow Optimization
  • Operational efficiency
  • Employee relations and conflict resolution
  • Staff management and Development
  • Project management
  • Inventory management
  • Policies and procedures implementation
  • MS office
  • Interpersonal communication
  • Client relationships

Timeline

Operations Manager

Academy Sports + Outdoors
05.2023 - Current

Digital Coach

Walmart
10.2022 - 05.2023

Team Lead

Walmart
08.2019 - 10.2022

Support Manager

Walmart
10.2018 - 08.2019

Garden Center Associate

Walmart
05.2018 - 10.2018

Shift Manager

BC Pizza
12.2017 - 05.2018

Cashier

BC Pizza
07.2015 - 08.2017

Bachelors - IT Management

Purdue University

Roscommon High School

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Madison Warneck