Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Magaly Arribas

Annandale

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

7
7
years of professional experience

Work History

Server

Social House
04.2025 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Cashier

BIG BUNS
01.2024 - 04.2025
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Learned duties for various positions and provided backup at key times.

Server-prep cook

D'BOCAS CATERING & EVENTS
02.2023 - 02.2024
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Completed all hot and cold food assignments to meet deadlines for meal preparation.
  • Organized food and products by date and maintained adequate supplies.
  • Maintained high level of efficiency in fast-paced work environment.

Prep Cook-Pizza Maker

MATCHBOX
03.2022 - 02.2023
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Trained and assisted new kitchen staff members.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Monitored food quality and presentation to maintain high standards.

Guest Relations Officer/Housekeeper

NAPLES GRANDE HOTEL
01.2019 - 03.2022
  • Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Greeted guests upon arrival and offered assistance.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
  • Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
  • Enforced housekeeping standards to comply with cleaning regulations.
  • Inspected rooms for damages and sufficient housekeeping practices.

Education

Bachelor of Arts - Hospitality And Tourism Management

Cenfotur University
Barranco Peru
05-2003

Skills

  • Hospitality and service industry background
  • Guest engagement
  • Timely complaint resolution
  • Customer service
  • Positive and professional
  • Teamwork and collaboration
  • Safe food handling procedures
  • Efficient multitasking
  • Inventory stocking
  • Supply management
  • Point of sale (POS) system operations

Languages

English
Spanish

Timeline

Server

Social House
04.2025 - Current

Cashier

BIG BUNS
01.2024 - 04.2025

Server-prep cook

D'BOCAS CATERING & EVENTS
02.2023 - 02.2024

Prep Cook-Pizza Maker

MATCHBOX
03.2022 - 02.2023

Guest Relations Officer/Housekeeper

NAPLES GRANDE HOTEL
01.2019 - 03.2022

Bachelor of Arts - Hospitality And Tourism Management

Cenfotur University

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Magaly Arribas