Magdalene Francis
Richmond Marriott Short Pump
Richmond
2027
years of professional experience
Demonstrated ambition in professional settings by actively enhancing individual skills while delivering effective administrative support to ensure pleasant work experiences for team members.,Pursued academic studies in psychology at NSU, seeking opportunities to broaden skill set and acquire real-world experience to achieve personal and professional growth.,Motivated to learn, grow, and excel professionally, leveraging job experiences and networking to assist others in overcoming challenges effectively.
Work History
Front Desk Supervisor
10 Months- Supervised front desk operations, ensuring exceptional guest service and satisfaction standards.
- Trained and mentored team members on customer service protocols and hotel procedures.
- Managed reservation systems, optimizing booking processes for efficiency and accuracy.
- Coordinated daily activities of front desk staff, enhancing workflow and performance.
- Resolved guest inquiries and complaints promptly, maintaining positive relationships with patrons.
- Implemented operational improvements, increasing front desk efficiency and response times.
- Collaborated with management to establish departmental goals aligned with overall hotel objectives.
Front Desk Agent
- Managed guest check-in and check-out processes efficiently, ensuring seamless experiences.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Assisted with billing inquiries, processed payments, and ensured accuracy in transactions.
Crew Member
2 Years- Cashier
- Customer Service
- Training
Dining Assistant
3 Years- Helped customers complete purchases and take down requests
- Restocked and organized merchandise
- Reviewed weekly sales
Education
High School Diploma - Legal Studies Certificate
Bachelor of Science - Psychology
Graduated
High School Diploma
Skills
Utilized Microsoft Office tools to assist in data organization and presentation.
Supported efficient data management practices to streamline workflows.
Demonstrated proficiency in computer applications to enhance task completion.
Applied computer skills to resolve technical issues and improve user experiences.
Provided exceptional customer service to address client inquiries and concerns.
Coordinated planning activities to facilitate project execution.
Engaged in critical thinking to solve problems effectively.
Exhibited good telephone etiquette to foster positive communication.
Executed multitasking abilities to manage multiple responsibilities successfully.
Organized and maintained paperwork to ensure compliance and efficiency.
Affiliations
- Future Business Leader Association Club
- Ethics Club at ACE Center
Timeline
Front Desk Supervisor
Richmond Marriott Short Pump
09.2025 - CurrentRead More
Crew Member
Chick-Fil-A
01.2020 - 01.2022Read More
Dining Assistant
Lakewood Manor
01.2017 - 01.2020Read More
John Randolph Tucker High School
High School Diploma
Read More
Hermitage HS: Adv. Career Center
High School Diploma from Legal Studies Certificate
Read More
Front Desk Agent
Delta Virginia Beach Marriott Hotel
2023 - 07.2023Read More
Norfolk State University
Bachelor of Science from Psychology
Read More