Magdalene Wagner
Fredericksburg
Summary
Dedicated professional in customer service and caregiving, adept at fostering strong relationships and ensuring client satisfaction. Proven track record of effectively managing high-pressure situations while providing compassionate care and support.
Overview
17
17
years of professional experience
Work History
Caregiver Attendant
Sandra Rogers
Spotsylvania, Virginia
04.2025 - Current
- Supports client in daily living activities to enhance comfort and well-being.
- Manages communication for client by scheduling appointments and liaising with health insurance to ensure seamless access to care.
- Schedules and confirms appointments and updates client records.
- Supports efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Helps client complete necessary medical forms and documentation.
- Coordinates safe transportation for client to medical appointments, promoting health management.
Customer Service Associate
Summit Recycling
Fredericksburg
08.2016 - 05.2018
- Greeted and engaged customers to enhance overall service experience
- Assisted customers via phone and computer systems to resolve inquiries promptly
- Tracked vehicle parts and maintenance using computer inventory management systems
- Organized work area daily to ensure cleanliness and efficiency
Caregiver
Catherine O'Connor
Spotsylvania, VA
09.2009 - 12.2016
- Monitored and supported well-being of client with special needs.
- Coordinated transportation for client to essential appointments.
- Managed patient scheduling and appointment confirmations.
- Facilitated communication between client, family, and healthcare providers to enhance treatment outcomes.
- Built strong relationship with client to deliver emotional support and companionship.
- Maintained strict confidentiality of client information, adhering to HIPAA regulation.
Customer Service Associate
Hallmark
Fredericksburg, VA
06.2012 - 07.2013
- Greeted customers and processed transactions efficiently in busy, fast-paced environments, enhancing customer satisfaction.
- Operated cash register, telephones, scanners, and computers
- Collected payments and provided accurate change for cash transactions, ensuring smooth checkout experiences.
- Assisted with stocking, floor-sets, and opening/closing procedures, contributing to organized store operations.
Education
Bachelor of Arts Degree - Art History
University of Mary
WashingtonSkills
- Communication
- Problem Solving
- Adaptability
- Computer Proficiency
- Telephone communication
- Interpersonal Skills
- Patient care documentation
References
Available Upon Request
Timeline
Caregiver Attendant
Sandra Rogers
04.2025 - Current
Customer Service Associate
Summit Recycling
08.2016 - 05.2018
Customer Service Associate
Hallmark
06.2012 - 07.2013
Caregiver
Catherine O'Connor
09.2009 - 12.2016
Bachelor of Arts Degree - Art History
University of Mary