Margaret Thomas
Cross Junction
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
13
13
years of professional experience
Work History
Wine Sales Representative
Virginia Imports
Springfield
09.2022 - Current
- Developed strong client relationships to enhance customer loyalty and retention.
- Assisted customers in product selection to meet their specific needs and preferences.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Attended monthly meetings with senior management teams to discuss progress towards goals and objectives set forth in the annual business plan.
- Monitored inventory levels of wines at various locations in order to ensure timely replenishment when needed.
- Maintained accurate records of all sales transactions including invoices, orders, payments received.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Live Nursery Sales Specialist
Lowe' Home Improvement
Front Royal
02.2016 - 11.2020
- Assisted customers in selecting appropriate plants for their gardening needs.
- Educated clients on plant care techniques and best practices.
- Managed inventory of live plants, ensuring optimal stock levels and quality.
- Coordinated plant displays to enhance visual appeal and accessibility.
- Developed training materials for new staff on plant identification and care.
- Performed inventory control and logging for merchandise in receiving area.
- Created displays to attractively showcase merchandise in order to maximize sales potential.
Appliance Sales Specialist
Lowes Home Improvment
03.2012 - 02.2016
- Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
- Approached customers and asked open-ended questions to better understand buying needs and budgets.
- Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
- Maintained knowledge of products to educate customers on available appliance options and model variations.
- Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.
- Participated in team meetings to discuss strategies for increasing sales volume.
Education
Associate - General Studies
Lord Fairfax Community College
05.2016
Standard diploma -
Strasburg High School
01.2006
Skills
- Customer relationship management
- Sales strategy development
- Inventory management
- Time management
- Territory management
- Client relationship management
- Planogram execution
Awards
Service Star Award, 08/01/20, Obtained a service star award at Lowe's for having exceptional customer service.
Personal Information
Authorized To Work: US
Timeline
Wine Sales Representative
Virginia Imports
09.2022 - Current
Live Nursery Sales Specialist
Lowe' Home Improvement
02.2016 - 11.2020
Appliance Sales Specialist
Lowes Home Improvment
03.2012 - 02.2016
Associate - General Studies
Lord Fairfax Community College
Standard diploma -
Strasburg High School