Mahdi Sakaji

I was expected to open and close the store, maintain new shipments, stock, replenishment, customer service, and store cleaning

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
• Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
• Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines within the warehouse.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.