Mahmood Idelbi
Alexandria,VA
Summary
Highly Motivated IT professional with experience providing technical support for various computer systems and office
equipment. Balances priorities while quickly solving issues to strengthen business processes and performance. Successful at completing new installations, updates, and configuration of network components. Experienced in setting up devices, troubleshooting issues, and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
2
2
years of professional experience
Work History
IT Data Center Tech II
Custom Cable Computer Inc.
03.2022 - Current
- Dressed and labeled cables for easy identification and traceability.
- Installed and managed structured cabling infrastructure.
- Moved and installed shelves, power strips, rails, servers, switches, and other equipment.
- Recorded received products into database using asset tags information, product manufacturer, model, and serial number.
- Integrated fiber-optic and copper cabling technologies with new and existing network infrastructure components.
- Identified and reported problem devices and replaced defective parts.
- Entered device locations and cable connections into database.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Accepted tasks and documented status using ticketing system, time reports, and email.
- Provided faculty and staff with security software and network configuration support.
IT Data Center Tech II
Direct Line
02.2021 - 03.2022
- Investigated and corrected problems with display adapters, printers, copiers, and other peripheral devices.
- Utilized active directory for resetting and unlocking users.
- Trained and provided admin support to end users, utilized Zendesk for support tickets.
- Configured hardware devices and software for employee laptops.
- Setup server racks in various data centers (running cabling, optic fiber, copper, termination, splicing)
Education
Bachelor of Science - Cloud Computing Architecture
Northern Virginia Community College
Annandale, VA07.2025
Skills
IT
DHCP, DNS, MDT, VPN, Active Directory, Zendesk
Hardware Installation
RAM, GPUs, Motherboards, CPUs, SATA/M2 Storage
Drives, PSUs, Port Patching
MS Office
Office365 Word, Excel, PowerPoint, Outlook, Teams, Bookings, Forms
- Software and Hardware Evaluations
- Failure Resolution
- Client Requirements
- Fiber Testing
- Maintenance and Repair
- Hardware Diagnostics
- Install Software
- Troubleshoot Connectivity
- IT Support
SKILLS
- Leadership
- Patience
- Teamwork
- Analytical
- Communication
Timeline
IT Data Center Tech II
Custom Cable Computer Inc.
03.2022 - Current
IT Data Center Tech II
Direct Line
02.2021 - 03.2022
Bachelor of Science - Cloud Computing Architecture
Northern Virginia Community College
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