MAIWAND KOTWAL
Export Promotion Agency of Afghanistan| Ministry of Commerce & Industries
Chantilly
5
Languages
1
Certification
8
years of professional experience
CompTIA A+ certified IT professional with experience in technical operations, infrastructure coordination, and IT resource management. Strong foundation in server hardware, data center operations, hardware diagnostics, break/fix support, operating systems, and network troubleshooting. Brings professional experience in team coordination, technical documentation, asset management, and operational oversight, combined with hands-on IT knowledge to support reliable infrastructure, efficient service delivery, and technology operations.
Work History
Export Information Officer
5 Years 10 Months- Managed IT infrastructure documentation, server hardware records, asset inventories, equipment deployment logs, and hardware lifecycle tracking to support data center operations.
- Coordinated server installation, rack deployment, hardware configuration, equipment maintenance, and infrastructure logistics while ensuring accurate asset allocation and inventory control.
- Reviewed hardware specifications, system configurations, network infrastructure records, and technical documentation to support troubleshooting, preventive maintenance, and operational compliance.
- Analyzed IT operational data, infrastructure performance metrics, hardware inventory, and maintenance reports, presenting technical findings and recommendations to senior management.
- Collaborated with IT support teams and technical stakeholders to troubleshoot hardware issues, coordinate break/fix activities, manage incident tickets, and maintain infrastructure availability and operational efficiency.
IT Training & Operations Coordination
3 Years 2 Months- Organized technical training sessions and knowledge-sharing workshops to improve staff understanding of IT systems, infrastructure operations, and technical procedures.
- Introduced innovative IT practices, operational workflows, and technology-driven solutions to improve efficiency and technical capabilities.
- Coordinated team activities, monitored task execution, and evaluated operational performance to ensure adherence to technical standards and organizational objectives.
- Developed annual IT operational plans, outlining infrastructure requirements, resource allocation, training priorities, and technology improvement initiatives.
- Guided team members in establishing daily, weekly, and monthly operational plans, ensuring timely completion of technical tasks, maintenance schedules, and project deliverables.
Education
Bachelor of Science - Information Technology
Skills
Hardware & Data Center Operations: PC Hardware
Server Hardware Fundamentals
Hardware Installation
Component Replacement
Break/Fix Support
RAM
CPU
Storage Devices (HDD/SSD)
RAID Fundamentals
Peripheral Configuration
Hardware Diagnostics
Preventive Maintenance.
Operating Systems & Systems Support: Windows 10/11
Windows Configuration
OS Installation
Troubleshooting
Driver Installation
Linux Fundamentals
macOS Fundamentals
Command-Line Utilities
Virtualization Fundamentals.
Networking & Connectivity: TCP/IP
IPv4/IPv6
DHCP
DNS
IP Addressing
Ethernet
Wireless Networking (802.11)
Network Switches
Routers
VLAN Fundamentals
Network Troubleshooting
Cable Testing
Layer 1 Connectivity.
IT Operations & Technical Support: Incident Management
Service Ticket Resolution
Hardware Break/Fix
Software Troubleshooting
Workstation Deployment
IT Asset Management
Inventory Control
Equipment Documentation
Preventive Maintenance.
Security Fundamentals: IAM Fundamentals
MFA
Authentication
Access Controls
Encryption
Malware Prevention
Endpoint Security
Firewall Configuration Fundamentals
Data Backup
Disaster Recovery Fundamentals.
Tools & Utilities: Microsoft 365
Microsoft Teams
Microsoft Excel
Wireshark Fundamentals
Windows PowerShell Fundamentals
Windows Command Prompt
Remote Desktop
Disk Management
Device Manager.
Certification
- Certified COMPTIA A+
LANGUAGE
English
Urdu
Pashto
Turkish
Dari/Farsi
Timeline
Export Information Officer
Export Promotion Agency of Afghanistan| Ministry of Commerce & Industries
02.2015 - 12.2020Read More
IT Training & Operations Coordination
WADAN/EQUIP_DT3 Project
09.2012 - 11.2015Read More
Dunya University
Bachelor of Science from Information Technology
Read More