Majorie Vanderpuye
Richmond
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Account Resolution Coordinator
Capital One
05.2015 - Current
- Handles deceased notification for credit card holders in case management systems, following company procedure.
- Ensure all accounts related concerns are resolved in a timely fashion.
- Researched and analyzed dispute to provide right resolution to the accounts.
- Reached out to available resources to aid in the account resolution in accordance with work policy and procedure.
- Used mediation techniques to facilitate communication between informants and colleagues to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Ensure written communications are provided on outlined actions taken on accounts.
Education
Associate of Science - Computer Science
Virginia Union University
Richmond, VAAssociate of Science - Business Administration
J Sargeant Reynolds Community College
Richmond, VA05.2024
Skills
- Active Listening
- Management of Personnel Resources
- Customer Needs Assessments
- Creative Solutions
- Customer Complaint Resolution
- Workflow Processes
- Customer Communication
- Critical Thinking
Accomplishments
- Collaborated with a team of 5 in the development and testing of a new software built for our department.
- Resolved system issues through applications testing.
Timeline
Account Resolution Coordinator
Capital One
05.2015 - Current
Associate of Science - Computer Science
Virginia Union University
Associate of Science - Business Administration
J Sargeant Reynolds Community College
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