Makaya McClure
Richmond
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
VCU Health
03.2022 - Current
- Led customer service team in resolving complex patient inquiries, enhancing overall satisfaction.
- Developed and implemented training programs for staff, improving service consistency and efficiency.
- Streamlined communication processes between departments, reducing response times for patient concerns.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and patient experience.
HR Assistant
Six Flags
08.2021 - Current
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Managed employee records using HR information systems for accuracy and compliance.
- Coordinated onboarding sessions for new hires, enhancing their integration into the company culture.
- Supported payroll processing by verifying timesheets and resolving discrepancies efficiently.
Information System Technician
Kings Dominion
08.2019 - 07.2021
- Assist park management with ongoing updates on financial forecasts and budgets for each department’s revenue and operating expenses
- Analyze and query financial data using SAP Business Objects and Excel
- Establish product price points through detailed financial analysis
- Prepare Return on Investment (ROI) analyses for future revenue-generating projects
- Analyze operating expense variances and trends to identify causes of current variances
- Support projections of future spending levels based on historical trends and analysis
Education
Associate of Science - Social Work
J. Sargeant Reynolds Community College
Richmond, Virginia, VASkills
- Customer service
- Onboarding
- Microsoft outlook, word, and Excel
- Customer focused
- Cash handling
- Time management
Timeline
Customer Service Manager
VCU Health
03.2022 - Current
HR Assistant
Six Flags
08.2021 - Current
Information System Technician
Kings Dominion
08.2019 - 07.2021
Associate of Science - Social Work
J. Sargeant Reynolds Community College