Makayla Brown
Norfolk
Summary
Dynamic training professional with a proven track record at Chick-fil-A, specializing in developing engaging onboarding programs and facilitating hands-on training. Recognized for enhancing employee performance through effective mentorship and customer service excellence, while implementing best practices in food safety. Committed to fostering a positive learning environment and driving team productivity.
Overview
4
4
years of professional experience
Work History
Trainer
Chick Fill A
01.2025 - Current
- Developed training materials to enhance employee onboarding and performance.
- Facilitated hands-on training sessions to improve team skills and customer service.
- Assisted in creating an engaging learning environment for new hires.
- Evaluated trainee progress and provided constructive feedback to enhance skills.
- Implemented best practices for food safety and sanitation during training programs.
- Collaborated with management to identify training needs and design relevant programs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Restaurant Waitress
Ruby Tuesday
07.2024 - 07.2025
- Provided exceptional customer service by promptly taking orders and addressing inquiries.
- Assisted in training new staff on restaurant procedures and service standards.
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere.
- Collaborated with kitchen staff to streamline food delivery processes during peak hours.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Processed payments accurately using various payment methods while upholding company policies regarding cash handling procedures.
Retail Sales Associate
Adidas
01.2023 - 07.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization on the sales floor.
- Executed visual merchandising strategies, maintaining brand standards and appealing displays.
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and provided outstanding customer service.
FOH Team Member
Chick-fil-A
03.2022 - 11.2022
- Delivered exceptional customer service in fast-paced environment, ensuring a positive dining experience.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Operated cash register efficiently, handling transactions accurately and promptly.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Managed inventory levels, restocking supplies as needed to meet customer demand.
- Supported promotional efforts by engaging customers with menu offerings and upselling items.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
Education
High School Diploma -
Norview High School
Norfolk, VA06.2024
Skills
- Training material development
- Hands-on training facilitation
- Employee onboarding programs
- Trainee progress evaluation
- Mentorship of new hires
- Customer service excellence
- Cash handling procedures
- Engaging learning environments
Timeline
Trainer
Chick Fill A
01.2025 - Current
Restaurant Waitress
Ruby Tuesday
07.2024 - 07.2025
Retail Sales Associate
Adidas
01.2023 - 07.2023
FOH Team Member
Chick-fil-A
03.2022 - 11.2022
High School Diploma -
Norview High School