Makayla Carlin
Norfolk
Summary
Motivated Customer Service Cashier with hands-on experience in optimizing service delivery and supporting customer satisfaction. Committed to upholding company values, efficiently prioritizing tasks, and fostering positive customer relationships to encourage repeat business.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Walmart
Miami
05.2024 - 04.2025
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Provided excellent customer service by helping customers locate items they were looking for.
- Addressed customer questions and concerns regarding products and services.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Maintained work area and kept cash drawer organized.
- Recommended, selected, located, and obtained products to meet customer needs.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions and orders.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
- Complied with all health and safety regulations while performing job duties.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Processed customer payments quickly and returned exact change and receipts.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted customers with locating merchandise within the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
Key Holder
Dollar General
San Manuel
07.2023 - 04.2024
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Supervised bank deposits and security procedures to support store opening and closing.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Assisted customers with product selection and resolving complaints.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Counted and balanced registers.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Ensured store was opened and closed in a timely manner according to company policies.
- Managed inventory and supplies to ensure materials were available when needed.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Education
High School Diploma -
Homeschooled
San Manuel, Arizona05-2023
Skills
- Cash handling
- Point of sale
- Inventory management
- Customer service
- Calm demeanor
- Multitasking
- Team building
- Attention to detail
- Adaptability and flexibility
Timeline
Customer Service Cashier
Walmart
05.2024 - 04.2025
Key Holder
Dollar General
07.2023 - 04.2024
High School Diploma -
Homeschooled