Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Makayla Freeman

Falls Church

Summary

Dynamic and enthusiastic high school graduate currently pursuing a liberal arts education in college with a passion for theater, creative writing, and working collaboratively. Experience in directing, acting, and makeup supervision within the theater realm, showcasing creativity, leadership, and attention to detail. Previous employment in retail with experience processing payments, sales, and providing excellent customer service. Adept at multitasking, problem-solving, and collaborating effectively within teams.

Overview

4
4
years of professional experience

Work History

Activities Assistant

The Kensington Falls Church
07.2024 - Current
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.

Customer Service Associate

Old Navy
06.2022 - 09.2022
  • Provide exceptional customer service by greeting customers and assisting them.
  • Assist customers in finding the right sizes, styles, and colors. Utilized my product knowledge to upsell items.
  • Operated cash registers and handled transactions accurately. Process cash, credit, and debit card payments while adhering to store policies and procedures.
  • Maintain a clean and organized store environment.
    Assist customers with trying on clothing items, providing feedback on fit and style.
  • Perform regular cleaning tasks.

Customer Service Associate

Burlington Coat Factoy
08.2021 - 01.2022
  • Greeted customers and identified their needs.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Handled cash register operations accurately during peak times.
  • Kept work area neat, clean, and well-stocked at all times.
  • Work collaboratively with colleagues to resolve customer issues and ensure smooth store operations.

Education

Associate of Arts - Liberal Arts

Northern Virginia Community College
Alexandria
06-2027

High School Diploma -

Justice High School
Falls Church
06-2024

Skills

  • Senior living experience and enrichment
  • Relationship building
  • Multi-tasking and planning
  • Customer care
  • Creative planning, task driven
  • Calendar management
  • Microsoft office
  • Senior staff support

Accomplishments

  • Jun 2024, President’s Award for Education Excellence, Justice High School
  • Feb 2024, VHSL Theater Regional Champions, Best Performer
  • Jan 2023, The International Thespian Society, Honor Thespian Achievement Award

Timeline

Activities Assistant

The Kensington Falls Church
07.2024 - Current

Customer Service Associate

Old Navy
06.2022 - 09.2022

Customer Service Associate

Burlington Coat Factoy
08.2021 - 01.2022

Associate of Arts - Liberal Arts

Northern Virginia Community College

High School Diploma -

Justice High School

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Makayla Freeman