Makayla Lockette
Winchester
Summary
Professional management expert with solid history in front-end operations. Known for improving customer interactions and operational efficiency. Team-focused and results-driven, adaptable to evolving needs, ensuring seamless store operations. Skilled in team leadership, POS, and customer service excellence.
Overview
5
5
years of professional experience
Work History
Assistant Front End Manager
Giant Food Stores
09.2024 - 01.2025
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Conducted comprehensive risk assessments to mitigate financial vulnerabilities.
- Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
Server
Mellow Mushroom
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Front End Manager
Giant Food Stores
06.2023 - 04.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Server
Applebee's Grill + Bar
12.2022 - 06.2023
Team Leader
Martins Fresh LLC
10.2019 - 12.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
Education
High School Diploma -
James Wood High School
Winchester, VA06-2020
Skills
- Customer service
- POS systems proficiency
- Sales strategy implementation
- Cash handling expertise
- Opening and closing procedures
- Problem-solving skills
- Complaint resolution
- Cash counting
- File management
- Cash handling
- Administrative skills
Timeline
Assistant Front End Manager
Giant Food Stores
09.2024 - 01.2025
Server
Mellow Mushroom
05.2024 - 09.2024
Assistant Front End Manager
Giant Food Stores
06.2023 - 04.2024
Server
Applebee's Grill + Bar
12.2022 - 06.2023
Team Leader
Martins Fresh LLC
10.2019 - 12.2022
High School Diploma -
James Wood High School
Similar Profiles
Sara PlantSara Plant
Associate at Giant Food StoresAssociate at Giant Food Stores
Nicholas KelloggNicholas Kellogg
Store Associate at Giant Food StoresStore Associate at Giant Food Stores
Madeline JanisMadeline Janis
Giant Direct Shopper at Giant Food StoresGiant Direct Shopper at Giant Food Stores