Makayla Meza
Crewe
Summary
Dedicated and experienced professional with a track record of exceeding goals and driving business success. Skilled in strategic planning, team leadership, and problem-solving. Seeking new opportunity to make an impact.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Teller/Customer Care Representative
Citizens Bank and Trust Company
Blackstone
12.2025 - Current
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and transactions.
- Managed cash drawer and balanced daily cash transactions.
- Promoted bank products and services to customers.
- Handled customer complaints and resolved issues promptly.
- Maintained compliance with banking regulations and policies.
- Collaborated with team members to improve service delivery.
- Trained new tellers on procedures and operational standards.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
LEAD CUSTOMER EXPERIENCE CONSULTANT
CarMax
Richmond
04.2025 - 04.2025
- Promoted into leadership role for consistent performance and strong team collaboration.
- Support and coach associates across departments, especially during shift transitions and procedural changes.
- Take ownership of elevated customer concerns and resolve escalations efficiently.
- Contribute to training efforts and engagement activities to maintain high morale and team productivity.
- Assist management with scheduling, staffing coverage, and operational alignment.
CUSTOMER EXPERIENCE CONSULTANT - FLEX
CarMax
Richmond
07.2023 - 04.2025
- Ensured a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
- Took individual ownership of meeting certain Effectiveness, Efficiency, and Experience targets set out for Flex team associates.
- Connected with incoming customers via a chat-based platform to discover their needs and guide them through the car buying journey.
- Mentored others as skillset expanded.
- Helped customers progress through sales journey via phone, web, or chat-based platform.
- Assisted multiple customers simultaneously through diverse interaction channels.
CUSTOMER EXPERIENCE ASSISTANT II - CHAT
CarMax
Richmond
02.2022 - 07.2023
CUSTOMER EXPERIENCE ASSISTANT
CarMax
Richmond
11.2021 - 02.2022
CUSTOMER SERVICE LEADER - OFFICE ASSOCIATE
Food Lion
Amelia County
01.2018 - 09.2021
- Delivered fast, easy, flexible and friendly service through adherence to Food Lion customer service standards.
- Supported store leadership by completing accurate office work and maintaining knowledge of store procedures.
- Engaged with customers to create a positive experience and ensured front-end coverage.
Education
Bachelor of Science - Finance
Old Dominion University
Norfolk, VA 08.2020 - 12.2024
DIPLOMA -
Prince Edward County High School
Farmville, VASkills
- Problem-solving
- Communication
- Multitasking
- Time management
- Collaboration
- Microsoft Word
- Team building
- Customer service
- Sales
- Strategic planning
Timeline
Teller/Customer Care Representative
Citizens Bank and Trust Company
12.2025 - Current
LEAD CUSTOMER EXPERIENCE CONSULTANT
CarMax
04.2025 - 04.2025
CUSTOMER EXPERIENCE CONSULTANT - FLEX
CarMax
07.2023 - 04.2025
CUSTOMER EXPERIENCE ASSISTANT II - CHAT
CarMax
02.2022 - 07.2023
CUSTOMER EXPERIENCE ASSISTANT
CarMax
11.2021 - 02.2022
Bachelor of Science - Finance
Old Dominion University
08.2020 - 12.2024
CUSTOMER SERVICE LEADER - OFFICE ASSOCIATE
Food Lion
01.2018 - 09.2021
DIPLOMA -
Prince Edward County High School