Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Wilson

Virginia Beach

Summary

Dynamic Bar Mixologist with a proven track record at Buckethead's Beach Grill, excelling in expert cocktail creation and customer experience management. Recognized for fostering a loyal clientele through compassionate service and effective communication. Adept at mentoring new team members while ensuring sanitation compliance and responsible alcohol service in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Bar Mixologist

Tango's Tavern
05.2025 - Current
  • Prepared and served a variety of cocktails following established recipes and customer preferences.
  • Maintained cleanliness and organization of bar area to ensure efficient service delivery.
  • Assisted customers with drink selections, providing recommendations based on tastes and dietary restrictions.
  • Learned proper techniques for mixing, garnishing, and presenting beverages to enhance customer experience.

Personal Housekeeper

Individual Clients
01.2024 - Current
  • Maintained cleanliness and organization in all areas of residence.
  • Assisted with laundry duties, including washing, drying, and folding garments.
  • Implemented effective cleaning techniques for various surfaces and materials.
  • Managed inventory of cleaning supplies to ensure availability and efficiency.
  • This is a independent small business< I aid my Mother with clients and ensure their standards are met.
  • The scheduling is inconsistent, therefore it does not effect my availability.

Dog Caretaker

Virginia Coast Poodles
01.2021 - 03.2025
  • Provided daily care for dogs, ensuring proper feeding, grooming, and exercise routines.
  • Monitored health and behavior of dogs, reporting any concerns to management promptly.
  • Maintained clean and safe living environments for dogs, adhering to hygiene protocols.
  • Assisted in training activities, reinforcing basic commands and positive behaviors in dogs.
  • Established strong relationships with dog owners through effective communication and feedback.
  • Coordinated playtime schedules to promote socialization among dogs in care.
  • Implemented safety measures during outdoor activities to prevent accidents or injuries.

Assistant Store Manager

Blackwater Trading Post
09.2020 - 07.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Bar Mixologist

Buckethead's Beach Grill
01.2014 - 05.2019
  • Collaborated with team members to manage high-volume service during peak hours effectively.
  • Monitored inventory levels of spirits, mixers, and garnishes to support bar operations.
  • Engaged in ongoing training to stay informed about new cocktail trends and beverage offerings.
  • Demonstrated adaptability in fast-paced environment while ensuring adherence to safety standards and protocols.
  • Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
  • Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
  • Promoted a positive work environment through effective communication and teamwork among colleagues.
  • Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
  • Prepared classic, modern, and unique cocktails for each customer.
  • Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
  • Received cash, made change, and issued receipts.
  • Stored supplies according to bar policies and health code requirements.
  • Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
  • Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.

Education

No Degree - Early Childhood Development

Tidewater Community College
Norfolk, VA
06-2029

Skills

  • Online brand promotion
  • Understanding of allergy protocols
  • Compassionate understanding
  • Skilled in prioritizing multiple responsibilities
  • Ensuring sanitation compliance
  • Mentoring new team members
  • Food safety compliance training
  • Expert cocktail creation
  • Customer experience management
  • Cash handling accuracy
  • Adaptable to trends
  • Networking and relationship building
  • Responsible alcohol service

Timeline

Bar Mixologist

Tango's Tavern
05.2025 - Current

Personal Housekeeper

Individual Clients
01.2024 - Current

Dog Caretaker

Virginia Coast Poodles
01.2021 - 03.2025

Assistant Store Manager

Blackwater Trading Post
09.2020 - 07.2021

Bar Mixologist

Buckethead's Beach Grill
01.2014 - 05.2019

No Degree - Early Childhood Development

Tidewater Community College

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Makayla Wilson