Makenna Galang
Woodbridge
Summary
Dependable college student seeking internship with the Federal Bureau of Investigation to apply psychology and criminal justice background to further execute the mission of protecting and serving citizens.
Overview
2
2
years of professional experience
Work History
Server
Texas Roadhouse
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Guest Service Associate
Potomac Shores Golf Club
05.2021 - 05.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Education
High School Diploma -
Forest Park High School
Woodbridge, VABachelor of Science - Psychology Major, Criminal Justice Minor
James Madison University
Harrisonburg, VA05.2025
Skills
- Customer service/guest advocacy
- Great attention to detail
- Critical thinking
- Knowledge of Spanish
- Microsoft Office Suite (Outlook, Word, PowerPoint)
- Writing and Editing
JMU Psychology and Criminal Justice Courses Taken
- PSYC101- General Psychology
- PSYC160- Life Span Human Development
- CRJU215- Intro to Criminal Justice
- PSYC210- Psychology Measurement and Stats
- PSYC211- Psychological Research Methods
Timeline
Server
Texas Roadhouse
10.2022 - Current
Guest Service Associate
Potomac Shores Golf Club
05.2021 - 05.2022
High School Diploma -
Forest Park High School
Bachelor of Science - Psychology Major, Criminal Justice Minor
James Madison University
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