Makenna Louden
Norton
Summary
Dynamic and dedicated professional with hands-on experience at Geneses Garden & Lawn Care and The Town of Wise. Proven ability in emergency response and customer service, consistently ensuring safety and satisfaction. Skilled in equipment operation and effective communication, with a strong commitment to teamwork and maintaining high standards in all tasks.
Overview
2026
2026
years of professional experience
Work History
Apprentice
Geneses Garden & Lawn Care
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Maintained proactive approach by continuously seeking clarification.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Lifeguard
The Town of Wise
05.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Education
Associate Of Baccalaureate Studies - Practical Nursing
Mountain Empire Community College
Big Stone Gap, VAMaster Of Advanced Study - General Studies
Central High School
Norton, VA05.2023
Skills
- Patient care
- Medication administration
- Diagnostic testing
- Customer service
- Emergency response
- Safety compliance
- Team collaboration
- Effective communication
- Time management
- Problem-solving
- Teamwork and collaboration
- Safety awareness
- Attention to detail
- Work prioritization
- Flexible schedule
- Creativity and innovation
- Heavy lifting
- Work site organization
- Relationship building
- Finish work
- Calculations and measurements
- Equipment operation
- Power and hand tool expertise
- Continuing education
- Installation and repairs
- Systems maintenance
- Inventory tracking
- Supply stocking and storage
- Mechanical troubleshooting
- Routine repairs
- Logging paperwork
Timeline
Lifeguard
The Town of Wise
05.2021 - Current
Apprentice
Geneses Garden & Lawn Care
Associate Of Baccalaureate Studies - Practical Nursing
Mountain Empire Community College
Master Of Advanced Study - General Studies
Central High School
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