Makiah Jones
Brookdale Assisted Living
Richmond
Overview
Motivated Graduate passionate about skill development and knowledge acquisition. Contributed to team success through effective project management, problem-solving, and collaboration. Focused on continuous learning and professional growth while driving organizational objectives.
11+
years of professional experience
01+
Certification
Work History
08.2026 - Current1 Month
Patient Care Assistant
Brookdale Assisted Living | Richmond, VA
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
- Delivered food trays to patient rooms to ensure timely meals. and aided with feeding.
- Supported patients' physical mobility by assisting with transfers, ambulation, and range of motion exercises.
- Transported food trays and aided with feeding.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to healthcare professionals.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
07.2024 - 08.20262 Years 1 Month
Patient Care Assistant
Watercrest Senior Living | Moseley, VA
- Implemented individualized care plans to meet specific client needs.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated with family members to discuss care strategies and updates.
- Trained new staff on best practices in patient care and safety protocols.
- Maintained accurate documentation of patient progress and incidents.
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained patient stability by checking vital signs and weight and recording intake and output information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Documented patient information and care activities in electronic health record.
06.2023 - 08.20252 Years 2 Months
Customer Service Representative
USAA Federal Banking | Richmond, VA
- I assist with helping mbrs regain access to their accounts, how to manage the usaa page via app and also via website
- Resolved problems, improved operations, and provided exceptional service.
- Collaborated effectively with team members to achieve project goals. in fast-paced environments.
- Achieved success by meeting project deadlines consistently. working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Paid attention to detail while completing assignments.
- Developed extensive knowledge in data analysis and reporting methodologies. in data entry, analysis and reporting.
09.2024 - 03.20256 Months
Patient Care Assistant
Auburn Hill Senior Living | Richmond, VA
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Recorded temperature, blood pressure, pulse, or respiration rate according to medical protocols.
- Led initiatives to improve communication between caregivers and healthcare teams.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Gathered medical information, weight and height measurements and vital signs.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
02.2022 - 05.20231 Year 3 Months
Patient Care Assistant
Visiting Angels Home Care | Richmond, VA
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Delivered services to customer locations within specific timeframes.
03.2020 - 02.20221 Year 11 Months
Receptionist
Four Paws Doggie Daycare | Richmond, VA
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated appointment scheduling, optimizing office workflow and resource allocation.
- Processed incoming calls and inquiries with professionalism, enhancing customer satisfaction levels.
- Maintained accurate records of client interactions, contributing to improved data management practices.
- Evaluated and refined administrative processes, driving improvements in operational efficiency and service delivery.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
06.2019 - 01.20207 Months
Amazon Associate
Amazon | Chesterfield, VA
- Monitored inventory levels and coordinated restocking efforts to maintain optimal supply chain flow.
- Streamlined order fulfillment processes to enhance operational efficiency.
- Implemented quality control measures to ensure accuracy in order processing and shipping tasks.
- Trained new associates on safety protocols and operational procedures, fostering a culture of compliance.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
04.2019 - 12.20198 Months
Patient Care Assistant
Care Advantage, Inc. | Colonial Heights, VA
- Provided personal care and support to patients, including medication management and daily hygiene.
- Utilized strong organizational and time management skills to efficiently coordinate multiple patient care tasks.
- Making sure my patient take meds, change them, bath them, make sure they’re eating as needed and #1 just being there for them because it feels good to be able to
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adapted to changing schedules by working flexible hours across various shifts. across night, weekend, and holiday shifts.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Delivered services to customer locations within specific timeframes.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
04.2019 - 12.20198 Months
Patient Care Assistant
Home Care Advantage Inc. | Colonial Heights, VA
- Making sure my patient takes meds, change them, bath them, make sure they’re eating as needed and #1 just being there for them because it feels good to be able to
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to healthcare professionals.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adapted to various shifts, including nights and weekends, to meet staffing needs. across night, weekend, and holiday shifts.
- Focused on details while completing assignments to ensure accuracy. while completing assignments.
- Delivered services to customer locations within specific timeframes.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
08.2018 - 10.20182 Months
Customer Service and Sales
American Eagle Outfitters | Colonial Heights, VA
- Greeted customers upon arrival and provided personable, professional customer service to enhance shopping experience. Prepared orders for shipment and processed incoming inventory to ensure timely stock availability. Maintained floor plan to meet corporate and brand standards by cleaning, folding, and arranging merchandise.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Trained new staff members on best practices for customer service and sales within the pro shop environment.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Built client relationships by acting as liaison between customer service and sales teams.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Enhanced employee performance through consistent training and mentoring in customer service and sales techniques.
- Exceeded service objectives by applying proven customer service and sales best practices.
06.2016 - 09.20171 Year 3 Months
Bagger
Schofield Barracks Commissary | Wahiawā, HI
- Bagged purchased merchandise for customers at checkout.
- Assisted customers with bagging groceries efficiently and accurately.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Collaborated with team members to streamline bagging processes during peak hours.
- Trained new staff on proper bagging techniques and customer service standards.
- Enhanced customer satisfaction through friendly interactions and prompt service delivery.
- Implemented best practices for minimizing product damage during the bagging process.
- Contributed to team goals by consistently meeting performance benchmarks in speed and accuracy.
07.2015 - 10.20153 Months
Lifeguard
Schofield Barracks Community Pool | Wahiawā, HI
- CPR/first aid certified. Monitored activities of swimmers and visitors to proactively prevent accidents and injuries. Responded to injuries promptly, assessed situations, and documented all incidents for safety records. Evaluated all safety equipment for defects or missing pieces to ensure compliance with safety standards. Maintain area around the pool according to safety guidelines and sanitation requirements.
- Monitored pool activities to ensure safety and compliance with health regulations.
- Provided immediate first aid and emergency response during aquatic incidents.
- Conducted regular safety drills and training sessions for staff and patrons.
- Maintained cleanliness and organization of pool area, ensuring optimal operating conditions.
- Trained new lifeguards on protocols, techniques, and emergency procedures.
- Collaborated with management to implement improvements in safety protocols and operational efficiency.
- Developed schedules to optimize lifeguard coverage during peak hours for enhanced safety.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Upheld hygiene standards in pool and surrounding area.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma
Leilahua High School | Wahiawā, HI | 06-2018
Leilahua High School - Wahiawā, HI
06-2018
High School Diploma | Personal Care Assistant
Care Advantage | Colonial Heights, VA | 05-2019
Care Advantage - Colonial Heights, VA
05-2019
Dental Assistant | Dental Assistant
DInwiddie Dental | Dinwiddie, VA | 12-2026
DInwiddie Dental - Dinwiddie, VA
12-2026
Skills
Certification
VA drivers license
Personal Information
- Driving License: VA drivers license
- Work Permit: Authorized to work in the US for any employer
Timeline
Patient Care Assistant
Brookdale Assisted Living
08.2026 - CurrentRead more
Patient Care Assistant
Auburn Hill Senior Living
09.2024 - 03.2025Read more
Patient Care Assistant
Watercrest Senior Living
07.2024 - 08.2026Read more
Customer Service Representative
USAA Federal Banking
06.2023 - 08.2025Read more
Patient Care Assistant
Visiting Angels Home Care
02.2022 - 05.2023Read more
Receptionist
Four Paws Doggie Daycare
03.2020 - 02.2022Read more
Amazon Associate
Amazon
06.2019 - 01.2020Read more
Patient Care Assistant
Care Advantage, Inc.
04.2019 - 12.2019Read more
Patient Care Assistant
Home Care Advantage Inc.
04.2019 - 12.2019Read more
Customer Service and Sales
American Eagle Outfitters
08.2018 - 10.2018Read more
Bagger
Schofield Barracks Commissary
06.2016 - 09.2017Read more
Lifeguard
Schofield Barracks Community Pool
07.2015 - 10.2015Read more
Leilahua High School - High School Diploma,
Read more
Care Advantage - High School Diploma, Personal Care Assistant
Read more
DInwiddie Dental - Dental Assistant, Dental Assistant
Read more