MALAK RAISS-ELFENNI
Alexandria
Summary
Multilingual professional with international experience in customer service, retail operations, and content moderation. Skilled in effective communication and engagement with clients from diverse cultural backgrounds. Committed to delivering exceptional service and maintaining professionalism while navigating complex challenges and fostering positive relationships in fast-paced environments.
Overview
3
3
Languages
8
8
years of professional experience
Work History
GROCERY ASSOCIATE
AMAZON FRESH
Franconia
01.2022 - 12.2026
- Managed inventory, restocking, and product organization.
- Managed inventory and restocked products to ensure optimal product availability.
- Operated cash registers efficiently during busy hours and provided self-checkout assistance.
- Worked collaboratively within a fast-paced retail team environment. Responded to customer inquiries regarding product availability, pricing, and promotions.
RETAIL ASSOCIATE
HOMESENSE
01.2021 - 12.2022
- Assisted customers with product selection and inquiries.
- Executed merchandising, visual displays, and store presentation to enhance customer experience and maintain store order.
- Managed POS systems and streamlined store operations to facilitate efficient transactions.
- Upheld visual merchandising standards, optimizing product displays and store presentation for improved customer engagement.
CONTENT MODERATOR (TIKTOK)
MAJOREL MARRAKECH
01.2019 - 12.2020
- Reviewed and moderated user-generated content to ensure adherence to platform policies.
- Ensured compliance with community guidelines and safety standards while collaborating with teams to maintain accuracy and meet strict deadlines.
- Applied attention to detail and sound decision-making in content moderation processes.
Administrative Assistant
Joy Home Health Care Inc.
Fairfax, VA
05.2026 - Current
- Coordinated scheduling for multiple healthcare professionals, optimizing patient care delivery.
- Established administrative work procedures to track staff daily tasks.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
ENGLISH TUTOR
SELF-EMPLOYED
09.2018 - 06.2020
- Guided students in developing and achieving academic goals.
- Designed and delivered lessons to enhance students' reading, writing, and conversation skills.
- Facilitated test preparation by creating, grading practice tests, and providing constructive feedback.
Education
Bachelor Program - Business administration
Northern Virginia community college
Bachelor Program - English, Literature
Ibn Tofail University
Baccalaureate - Literature
Abd EL Malek Saadi High School
MoroccoSkills
- Customer oriented
- Management Skills
- Time management
- Customer service
- Scheduling and calendar management
- Leadership
- Problem-solving
- Critical Thinking
- Verbal and written communication
- Multilingual
LANGUAGES
Arabic: Native or bilingual proficiency
English: Native or bilingual proficiency
French: Full professional proficiency
Timeline
Administrative Assistant
Joy Home Health Care Inc.
05.2026 - Current
GROCERY ASSOCIATE
AMAZON FRESH
01.2022 - 12.2026
RETAIL ASSOCIATE
HOMESENSE
01.2021 - 12.2022
CONTENT MODERATOR (TIKTOK)
MAJOREL MARRAKECH
01.2019 - 12.2020
ENGLISH TUTOR
SELF-EMPLOYED
09.2018 - 06.2020
Baccalaureate - Literature
Abd EL Malek Saadi High School
Bachelor Program - English, Literature
Ibn Tofail University
Bachelor Program - Business administration
Northern Virginia community college