Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Juneiary Wilson

Chesapeake

Summary

Dynamic customer service professional with experience at CCS Medical, excelling in empathetic communication and effective problem-solving. Proven ability to manage customer interactions and dispatch medical equipment efficiently. Skilled in phlebotomy and patient care, consistently enhancing customer satisfaction through personalized support and attention to detail.

Clinical Medical Assistant graduate. Experienced in taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Remote Customer Service

CCS Medical
11.2022 - Current

● Dispatched durable medical equipment to diabetic patients

● Addressed customer inquiries with detailed product information

● Processed transactions including orders, refunds, and exchanges

● Managed customer interactions through live chat support

● Maintained professionalism in customer communications

PCA

Always There Home Health Care
06.2020 - 09.2022
  • Monitored patient conditions, reporting changes to healthcare professionals promptly.
  • Maintained cleanliness and organization of patient areas to ensure a safe environment.
  • Supported healthcare team in implementing care plans tailored to individual patient needs.
  • Documented patient progress accurately, contributing to comprehensive care records.
  • Communicated effectively with patients and families to provide updates and support.
  • Assisted patients with daily living activities to promote comfort and well-being.

Customer Service Cashier

Burger King
08.2018 - 05.2020
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Managed cash register operations, ensuring accuracy and compliance with company policies.
  • Assisted in training new cashiers on operational procedures and customer engagement techniques.
  • Collaborated with team members to maintain a clean and organized checkout area.
  • Developed strategies to enhance customer satisfaction through personalized interactions.

Education

Clinical Medical Assistant -

Fortis College
Norfolk, VA
12.2024

High School Diploma -

Lake Taylor High School
Norfolk, VA
05.2019

Skills

    Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation & Infection Control

    Medical: Care giving/Senior care, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR, medical terminology

    Soft Skills: Empathetic Communication, Customer Service, Building Rapport, Effective Problem Solving

Certification

  • BLS Certification
  • First Aid Certification
  • CPR Certification
  • CCMA Certitication
  • Caregiver Certification

Timeline

Remote Customer Service

CCS Medical
11.2022 - Current

PCA

Always There Home Health Care
06.2020 - 09.2022

Customer Service Cashier

Burger King
08.2018 - 05.2020

Clinical Medical Assistant -

Fortis College

High School Diploma -

Lake Taylor High School
Juneiary Wilson