Dynamic customer service professional with experience at CCS Medical, excelling in empathetic communication and effective problem-solving. Proven ability to manage customer interactions and dispatch medical equipment efficiently. Skilled in phlebotomy and patient care, consistently enhancing customer satisfaction through personalized support and attention to detail.
Clinical Medical Assistant graduate. Experienced in taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology.
● Dispatched durable medical equipment to diabetic patients
● Addressed customer inquiries with detailed product information
● Processed transactions including orders, refunds, and exchanges
● Managed customer interactions through live chat support
● Maintained professionalism in customer communications
Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation & Infection Control
Medical: Care giving/Senior care, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR, medical terminology
Soft Skills: Empathetic Communication, Customer Service, Building Rapport, Effective Problem Solving