Malia Boen
Williamsburg
Summary
A dedicated and reliable worker with 4 years of working experience in customer service and food and beverage. Driven by the outcome of every situation, I'm always looking to satisfy and provide a pleasant time. I am going to pursue an associates degree in 2026. Completed a High School Diploma.
Overview
2
2
years of professional experience
Work History
Food and Beverage Associate
SeaWorld Parks & Entertainment, Inc.
Williamsburg
12.2023 - Current
- Ensured all dishes were presented attractively before serving to customers.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
- Resolved customer complaints in an efficient and friendly manner.
- Kept a clean and organized environment.
- Welcomed and thanked guests to demonstrate appreciation.
- Processed payments and handled cash, credit, and debit transactions with accuracy.
- Worked with kitchen staff to ensure timely preparation and delivery of orders.
- Handled food safely to prevent germ spread.
- Replenished stocking stations with utensils, condiments and napkins.
- Greeted customers upon arrival and took their orders promptly and courteously.
Park Ambassador
SeaWorld Parks & Entertainment, Inc.
Williamsburg
12.2022 - 08.2023
- Answered questions and offered further details about different areas to educate visitors.
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Displayed strong public speaking and communication skills.
- Swept garbage that was thrown on the ground and wiped down surfaces to ensure a clean environment for guests.
Education
High School Diploma -
Jamestown High School
Williamsburg, Virginia06-2024
Skills
- Cooperative with the team
- Exceptional work ethic
- Proficient in researching
- Strong and honest communication
- Creativity
- Adaptability and resilience in any work environment
- Outstanding at establishing tone
- Reliable
- Engaged worker
- Empathetic with clients and the team
- Time management
- Customer service
- Organizational skills
- Finding solutions to problems
- Active listener
Timeline
Food and Beverage Associate
SeaWorld Parks & Entertainment, Inc.
12.2023 - Current
Park Ambassador
SeaWorld Parks & Entertainment, Inc.
12.2022 - 08.2023
High School Diploma -
Jamestown High School