MALIIQ LINDSAY-HAYES
Northern Virginia
Summary
Experienced logistics professional prepared to contribute effectively to supply chain operations. Skilled in inventory management, shipping coordination, and process optimization. Strong focus on team collaboration and achieving results, adapting to changing needs with reliability. Known for problem-solving abilities, attention to detail, and strong communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Armed Security Officer
Patriot Group International
10.2025 - Current
- Served as lead officer for 7 direct reports.
- Patrolled locations to assess threats and ensure safety.
- Secured entrances to buildings and designated outdoor areas.
- Documented incidents in security logs and reports.
- Coordinated with upper management to improve operating procedures, maximizing efficiency and quality of service.
IT Asset Technician
US Government
05.2022 - 12.2023
- Processed all RMAs with 92% accuracy and mastered inventory, hardware, and check-in processes.
- Achieved an average turnaround time of 1 day for inbound and outbound shipments.
- Completed an average of 8-10 service tickets per shift.
- Delivered an average of 5-10 orders per shift.
- Performed DRMO, PTI, and sanitization protocols.
- Contributed to the development of an inventory training program.
- Excelled in multiple FastTrack OJT training programs.
- Gained experience operating a 26-foot box truck daily.
Ingest Associate
TRG
12.2021 - 05.2022
- Maintained an average of 200 case files completed per shift for Quality Assurance.
- Achieved a QA accuracy rate of 82% (Top 10% performer).
- Uploaded an average of 1,500 files to the Digital Document Management System.
- Completed cross-training in Document QA and Data Uploading roles.
SCIF Monitor
Kalani Consulting
05.2021 - 10.2021
- Troubleshot and resolved equipment malfunctions to minimize downtime.
- Conducted preventative maintenance to extend equipment and facilities lifespan.
- Managed inventory of maintenance supplies and equipment.
- Performed basic and advanced cleaning procedures.
- Installed and maintained fixtures, appliances, and equipment.
Logistics Associate
Microsoft
01.2020 - 01.2021
- Prepared and processed shipping documentation, including bills of lading
and packing slips. - Maintained the cleanliness and organization of the warehouse and storage
areas. - Monitored inventory levels and reported any discrepancies.
- Operated material handling equipment, such as forklifts and pallet jacks.
- Performed quality checks on incoming and outgoing shipments.
- Ensured compliance with safety regulations and company procedures.
- Assisted in the development and implementation of logistics procedures.
Sales/Installation Agent
Geek Squad - Best Buy
10.2016 - 11.2019
- Diagnosed and resolved hardware and software issues for computers, smartphones, and other consumer electronics.
- Installed and configured operating systems, software applications, and hardware.
- Troubleshot network connectivity problems and assisted with home network setup.
- Proficient in installing and configuring Apple and Windows operating systems.
- Provided excellent customer service by building rapport and effectively addressing technical needs.
- Explained technical concepts clearly to customers with varying levels of expertise.
Operations Representative
AT&T
08.2015 - 10.2016
- Implemented inventory control procedures to reduce waste and optimize storage space.
- Tracked inventory movement using barcode scanning and RFID technology.
- Conducted regular cycle counts and physical inventory audits.
- Identified slow-moving or obsolete inventory and recommended disposal or relocation.
- Managed relationships with vendors to ensure timely delivery of goods.
- Collaborated with other departments to forecast demand and plan inventory levels.
- Optimized warehouse layout and storage configurations to improve efficiency.
Education
A.A.S Associates - Liberal Arts and Sciences
Laurel Ridge Community College
06.2015
Skills
- Customer Service
- Logistics
- SAP
- Microsoft Office Suite
- MacOS/iOS
- Android OS
- Leadership
Certification
- DCJS Armed Security License
- Baton/Defense Tactics
- OC/Pepper Spray
Timeline
Lead Armed Security Officer
Patriot Group International
10.2025 - Current
IT Asset Technician
US Government
05.2022 - 12.2023
Ingest Associate
TRG
12.2021 - 05.2022
SCIF Monitor
Kalani Consulting
05.2021 - 10.2021
Logistics Associate
Microsoft
01.2020 - 01.2021
Sales/Installation Agent
Geek Squad - Best Buy
10.2016 - 11.2019
Operations Representative
AT&T
08.2015 - 10.2016
A.A.S Associates - Liberal Arts and Sciences
Laurel Ridge Community College