MALIK ALDRICH
Lorton
Summary
Customer-focused technology professional with more than 10 years of experience delivering exceptional customer experiences, providing technical support, and helping customers confidently adopt new technology. Extensive background supporting and selling Apple products, troubleshooting mobile devices, educating customers, and leading retail operations in high-volume environments. Former Apple Advocate (SEED) with advanced Apple product knowledge and leadership experience.
Overview
11
11
years of professional experience
Work History
Internal Service Advisor
Ourisman Ford & Lincoln
01.2025 - Current
- Coordinate all service operations for dealership inventory, ensuring vehicles meet quality and delivery standards.
- Manage manufacturer warranty claims while collaborating with technicians, parts specialists, and management.
- Resolve customer concerns during the dealership's first 30 days of ownership, delivering prompt and effective solutions.
- Coordinate across departments to improve repair turnaround and customer satisfaction.
Keyholder / Mobile Expert
T-Mobile
01.2017 - 01.2025
- Delivered personalized technology solutions and exceptional customer experiences in a high-volume retail environment.
- Diagnosed and resolved hardware, software, connectivity, and account-related issues.
- Performed device setup, software updates, data transfers, and customer education.
- Participated in Apple's Apple Advocate (SEED) program, completing advanced Apple product training.
- Trained and mentored new Mobile Experts on Apple products, customer engagement, and operational procedures.
- Served as Acting Manager on Duty overseeing store operations, inventory, cash handling, and escalated customer concerns.
General Service Technician
Merchants Tire
01.2015 - 01.2017
- Performed inspections, maintenance, and diagnostics while communicating technical information clearly to customers.
- Maintained a safe, organized, and efficient work environment.
Education
B.S. - Digital Cinematography
Full Sail University
Associate Degree - Criminal Justice
Northern Virginia Community College
Skills
- Apple Products
- IOS
- Mobile Troubleshooting
- Device Migration
- Microsoft Office
- Warranty Administration
- Retail Operations
- Customer Support
Websites
Timeline
Internal Service Advisor
Ourisman Ford & Lincoln
01.2025 - Current
Keyholder / Mobile Expert
T-Mobile
01.2017 - 01.2025
General Service Technician
Merchants Tire
01.2015 - 01.2017
Associate Degree - Criminal Justice
Northern Virginia Community College
B.S. - Digital Cinematography
Full Sail University
CORE COMPETENCIES
- Apple Ecosystem
- Apple Advocate (SEED)
- IPhone
- IPad
- Apple Watch
- AirPods
- IOS
- Mobile Device Troubleshooting
- Technical Support
- Device Setup
- Data Transfer
- Customer Education
- Consultative Sales
- Retail Leadership
- Team Coaching
- Inventory Management
- Warranty Processing
- CRM
- POS Systems