MALIK SAMUEL
Newport News
Summary
Customer-focused Retail Associate with more than five years of experience providing exceptional customer service, processing transactions, managing inventory, stocking merchandise, and maintaining organized retail environments. Recognized for strong communication, reliability, attention to detail, and the ability to excel in fast-paced settings while creating positive customer experiences and supporting team success.
Overview
9
9
years of professional experience
Work History
Retail Associate / Material Handler
Goodwill
Newport News, VA
03.2021 - Current
- Provide exceptional customer service by assisting shoppers with purchases, answering product questions, and ensuring a positive shopping experience. Operate point-of-sale systems to accurately process cash and credit transactions while maintaining balanced cash handling procedures. Replenish merchandise, organize displays, assist with inventory management, and maintain a clean, safe, and organized sales floor. Work collaboratively with team members to achieve daily operational goals in a fast-paced retail environment.
Donation Processor & Furniture Associate
Goodwill
Hampton, VA
03.2021 - Current
- Process donated merchandise by sorting, inspecting, cleaning, pricing, and preparing items for resale while ensuring quality standards are met. Assist customers with furniture purchases, coordinate merchandise movement throughout the store, and maintain an organized showroom. Support multiple departments as needed while contributing to a safe, efficient, and customer-focused shopping environment.
Healthcare Case Processor
Maximus
Hampton, VA
01.2018 - 01.2020
- Processed between 30 and 50 healthcare applications daily while maintaining a high level of accuracy and efficiency. Verified documentation for completeness and compliance with company policies, protected confidential client information, and consistently met productivity and quality standards in a deadline-driven environment.
Education
Graduate -
Menchville High School
01-2017
Skills
- Customer Service
- Communication
- Cash Handling & POS Systems
- Teamwork
- Inventory Management
- Adaptability
- Merchandising
- Attention to Detail
- Stock Replenishment
- Problem Solving
- Product Organization
- Reliability
- Time Management
- Loss Prevention Awareness
Timeline
Retail Associate / Material Handler
Goodwill
03.2021 - Current
Donation Processor & Furniture Associate
Goodwill
03.2021 - Current
Healthcare Case Processor
Maximus
01.2018 - 01.2020
Graduate -
Menchville High School