Mallory Childress (Atkins)
North
Summary
Dynamic professional with a proven track record at Chick-fil-A, excelling in customer service and coaching. Skilled in cash handling and Microsoft Office, I effectively resolved customer complaints and ensured compliance with policies. My strong organizational skills and adaptability fostered a positive team environment, driving exceptional service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Service Coach
Chick-fil-A
Gloucester
06.2023 - Current
- Monitored employee performance to ensure compliance with company policies and procedures.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Research and Analysis Associate
UMW
Fredericksburg
09.2022 - 04.2023
- Designed and executed a survey to analyze banking data in Virginia.
- Enhanced social and teamwork skills through collaboration with research team.
- Coordinated with supervisor, Mr. Baker, to ensure timely delivery for client REDCO-504.
Cashier
Sonic
Gloucester
05.2022 - 08.2022
- Processed customer orders and accepted cash, credit, and debit payments.
- Prepared signature drinks and bagged food for customers.
- Restocked inventory during night shifts to ensure product availability.
Education
Bachelor of Science - Mathematics, Economics, Actuarial Science
University of Mary Washington
Fredericksburg, VA05.2023
Associate of Arts and Sciences - General Studies
Rappahannock Community College
Glenns, VA07.2020
High School Diploma -
Mathews High School
Mathews, VA06.2019
Skills
- Microsoft Office proficiency
- Organizational skills
- Time management
- Attention to detail
- Mathematics expertise
- Adaptability
- Computer literacy
- Cash handling
- Customer service and support
- Coaching and training
References
- Taylor Sabo, CEO of CFA, 804-815-3188 (Personal), taylors@gloucestercfa.com
- John Gordon, Owner of CFA, 804-693-4585 (Store)
- Brian Baker, Executive Director, 540-654-1302, bbaker@umw.edu, Boss/Supervisor
- Angela Kelley, Business Counselor, 540-654-1170, akelley@umw.edu, Supervisor/Coworker
Affiliations
Hobbies
- Reading
- Video Games
- Spending Time with my Family and Husband.
Activities
- Leader at CFA (currently)
- Treasurer of UMW Women's Ultimate Frisbee Club
Languages
English
Native/ Bilingual
Spanish
Elementary
French
Limited
References
References available upon request.
Timeline
Service Coach
Chick-fil-A
06.2023 - Current
Research and Analysis Associate
UMW
09.2022 - 04.2023
Cashier
Sonic
05.2022 - 08.2022
Bachelor of Science - Mathematics, Economics, Actuarial Science
University of Mary Washington
Associate of Arts and Sciences - General Studies
Rappahannock Community College
High School Diploma -
Mathews High School
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