Mame Seyni Thiaw
Virginia Beach
Summary
Bachelor’s degree in Cybersecurity with an active Secret clearance and hands-on experience in enterprise IT support, network troubleshooting, Microsoft 365 support, Active Directory administration, and secure end-user support across DoD, government,and campus environments. Skilled in resolving authentication, VPN, connectivity, hardware, software, and account access issues while maintaining strong documentation, service quality, and security compliance. Seeking opportunities in cybersecurity,networking, and information security.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Microsoft Intune Support Specialist
TEKsystems
Virginia Beach, VA
04.2026 - Current
- Provided enterprise support for microsoft Intune Mobile Device Management (MDM)
- Managed ticketing system to prioritize and track support requests, ensuring timely resolutions.
- Support the enrolment and provisioning of government issued IOS and Android devices in Microsoft Intune
- Support Apple Business Manager and Android Enterprise enrollment workflows to ensure successful device provisioning
- Deliver excellent customer service while supporting high-volume enterprise mobility operations
IT Network Support Specialist
TEKsystems
Virginia Beach, VA
01.2026 - 04.2026
- Provide enterprise IT support for Army 365 users within a secure DoD environment, handling technical issues across user accounts, endpoints, collaboration tools, and connectivity
- Troubleshoot and resolve hardware, software, network connectivity, and authentication issues for enterprise users Support
- Microsoft 365 services, including Exchange/Outlook, Teams, SharePoint, and OneDrive
- Perform Active Directory account administration, including password resets, account unlocks, and access control support
- Provide remote technical support and end-user guidance for enterprise IT systems, devices, and applications
- Ensure compliance with DoD cybersecurity policies, information assurance standards, and security best practices
IT Support Specialist
SAIC
Norfolk, VA
11.2024 - 12.2025
- Provided Tier 2 technical support for government users via phone, email, and live chat, resolving escalated hardware,software, account access, enterprise application, and network connectivity
- Troubleshot complex incidents for Navy/Marine Corps Intranet users, contributing to a 25% reduction in ticket volume while maintaining a 95% customer satisfaction rate
- Diagnosed and resolved network issues, including connectivity failures, TCP/IP misconfigurations, VPN problems, and remote access interruptions for geographically dispersed users
- Used remote desktop tools to securely access user systems, review configurations, adjust settings, and resolve issues beyond initial support levels
- Documented incidents, performed root cause analysis, and tracked resolutions to support knowledge sharing, reduce repeatissues, and improve escalation accuracy
Service Technician
Firestone Auto Care
Norfolk, VA
08.2024 - 10.2025
- Diagnosed and repaired complex vehicle systems, including ECUs, TPMS, and sensor-based components.
- Leveraged diagnostic software and digital tools to isolate faults and execute accurate repairs across diverse vehicle platforms.
- Resolved hardware and software issues affecting shop systems, reducing downtime and maintaining service continuity.
- Served as a trusted technical resource for complex issues and peer support while reinforcing cybersecurity best practices for protecting sensitive vehicle and customer data
- Maintained digital inventory workflows that improved parts accuracy and reduced stock-related delays by 20%.
Education
Bachelor of Science - Cyber Security
Old Dominion University
Norfolk, VA2025
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Microsoft Intune
- Active Directory
- ServiceNow
- macOS
Certification
- CompTIA Security +
- Active Secret Clearance
Timeline
Microsoft Intune Support Specialist
TEKsystems
04.2026 - Current
IT Network Support Specialist
TEKsystems
01.2026 - 04.2026
IT Support Specialist
SAIC
11.2024 - 12.2025
Service Technician
Firestone Auto Care
08.2024 - 10.2025
Bachelor of Science - Cyber Security
Old Dominion University