Manda Lam
Shenandoah
Summary
Ambitious and results-driven Store Manager with extensive experience leading retail operations, developing high-performing teams, and delivering exceptional customer service. Proven ability to increase profitability, improve operational efficiency, and maintain strong customer satisfaction in fast-paced retail environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Merchandiser
SAS Retail Services
07.2024 - Current
- Worked across 13 Walmart locations supporting merchandising and inventory operations.
- Built promotional displays and ensured planogram compliance.
- Reported out-of-stock items and inventory issues to improve product availability.
Store Manager
Dollar General
01.2023 - 01.2024
- Managed daily store operations while maintaining company standards for customer service, safety, and productivity.
- Supervised, trained, and supported employees to improve performance and teamwork.
- Oversaw cash handling procedures, inventory management, and loss prevention initiatives.
Store Manager
7-Eleven
01.2020 - 01.2023
- Hired, trained, onboarded, and supervised store employees.
- Developed operational workflows to improve efficiency.
- Led and motivated employees to consistently achieve sales goals and operational objectives.
- Implemented and enforced company safety standards and loss prevention procedures.
Education
High School Diploma - undefined
Luray High School
Associate Degree - Business Management
05-2026
Skills
- Store Operations Management
- Team Leadership
- Customer Service
- Inventory Management
- Merchandising
- Loss Prevention
- POS Systems
- Scheduling & Staffing
- Cash Handling
Certification
- ServSafe Management Certification, 2022-01-01
- PIV Certification, 2019-01-01
- OSHA Certification, 2016-01-01
- Computer Literacy Certification, 2016-01-01
Accomplishments
- First Store Manager in Market to Achieve Food Sales Goals, 2021-01-01
Personal Information
Title: Retail Store Manager
Timeline
Merchandiser
SAS Retail Services
07.2024 - Current
Store Manager
Dollar General
01.2023 - 01.2024
Store Manager
7-Eleven
01.2020 - 01.2023
High School Diploma - undefined
Luray High School