MANDEEP KAUR
Leesburg
Summary
Dedicated and customer-focused professional with over 10 years of experience in customer service, vehicle rental operations, passenger services, and logistics. Proven ability to manage high-pressure situations, resolve customer concerns effectively, and deliver exceptional service while maintaining professionalism. Strong background in contract management, loss prevention, office administration, and compliance with company policies and regulatory requirements. Holds a Bachelor's Degree in Nursing with additional knowledge of medical terminology, CPR, and first aid. Fluent in English, Hindi, and Punjabi, with excellent communication, problem-solving, and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Rental Sales Associate
Avis Budget Group
- Extensive face time with customers to provide the necessary services
- Diligently handled daily duties and tended to customer needs while abiding by company policy
- Resolved multiple high stress situations with assertive and calm problem solving skills
- Maintained a high level of professionalism and demeanor in face of irate customers.
Passenger Services Agent
Swiss port USA Inc.
06.2014 - 04.2017
- Responded to customer inquiries and concerns regarding service, escalating calls to ensure resolution.
- Consult with customers to evaluate needs and determine best option.
- Executed tasks to enhance team operations and improve service delivery.
- Able to present a professional image, both in conduct and in appearance including adhere to company uniform dress code.
- Always maintained pleasant & professional attitude.
- Researched and monitored updates in airline policies to ensure compliance and inform team practices.
- Well- versed in all FEDERAL regulations & Restrictions.
Sixt Rent A Car
- Excellence in customer service multiple award winner
- Trained in several rental computer program platforms
- Loss prevention
- Office management
- Contract management
- Comprehensive understanding of company policies
- Experience successfully handing disgruntled customers
Cargo Office Agent
World Wide Flight Services
- Coordinated domestic logistics and operations, optimizing outbound routing for daily export shipments nationwide.
- Ensured compliance with DOT regulations for inbound and outbound domestic and international freight by overseeing warehouse personnel and operations agents while establishing optimal driving routes.
- Maintained timely communication with carriers regarding shipment updates via emails, phone calls, and TLEX.
- Able to plan, organize and execute multiple tasks simultaneously to meet deadlines.
- Detail-oriented with a talent for spotting and resolving discrepancies and errors.
- Proficiency in Microsoft Word/Excel to keep the inventory records and production planning.
Education
Bachelors Degree -
Punjab, IndiaSkills
- Customer service excellence
- Rental program management
- Loss prevention strategies
- Office and contract administration
- Policy comprehension
- Conflict resolution
- Team collaboration
- Time management
- Detail orientation
- Lease document management
- Sales forecasting
- Cash handling and transactions
- Sales techniques
- Multitasking skills
- Rental reservations
Additional Information
Volunteered to survey people at their homes regarding cancer awareness., Also assisted kids to get them their polio vaccination at their door service., Fluent in English, Hindi, and Punjabi., Excellent skills in getting the vital signs, CPR, First Aid, well known of Medical Terminologies.
Current Job-Rental Sales Agent -Avis Budget Group
- Assist customers with vehicle rentals and returns.
- Process rental contracts and related documentation accurately.
- Promote and sell vehicle upgrades, protection products, and additional services.
- Assess customer needs and recommend appropriate rental solutions.
- Deliver outstanding customer service and resolve customer inquiries professionally.
- Meet or exceed sales and customer satisfaction goals.
- Maintain knowledge of company products, services, and policies.
- Ensure compliance with all rental procedures and operational standards.
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Passenger Services Agent
Swiss port USA Inc.
06.2014 - 04.2017
Rental Sales Associate
Avis Budget Group
Sixt Rent A Car
Cargo Office Agent
World Wide Flight Services