Mandy Wuethrich
Spotsylvania
Summary
Dynamic Administrative Manager at Early's Carpet, INC, adept at enhancing customer satisfaction through exceptional service and effective problem resolution. Proven track record in streamlining workflows and managing complex schedules. Skilled in records management and team coordination, consistently delivering results while maintaining a clean and organized environment.
Overview
24
24
years of professional experience
Work History
Administrative Manager
Early's Carpet, INC
Amissville
04.2019 - Current
- Collaborated with management team to streamline workflows and eliminate redundant tasks.
- Resolved customer issues promptly to enhance retention rates and satisfaction.
- Managed incoming and outgoing correspondence, ensuring timely distribution of emails and packages.
- Provided administrative support to executive team, coordinating meeting schedules and calendar management.
- Organized travel arrangements and processed expense reports for reimbursement efficiently.
- Scheduled meetings with room reservations, catering, and technical setups for seamless execution.
- Composed various written correspondence including reports, memos, and presentations as needed by management.
- Directed customer inquiries to relevant departmental personnel for effective resolution.
- Developed and maintained relationships with contractors and builders to drive business growth.
- Developed comprehensive knowledge of various flooring options, including hardwood, laminate, vinyl, and tile.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Processed sales transactions, returns, and exchanges with accuracy and attention to detail.
- Maintained a clean and organized showroom, ensuring a pleasant shopping environment.
- Collaborated with installation teams to schedule and oversee flooring projects, ensuring timely completion.
- Delivered personalized customer service, resolving inquiries and complaints efficiently.
- Offered information about pricing, payment and delivery options.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Updated customer database regularly with contact information of new prospects.
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
Pricing Analyst Coordinator
Weis Markets / Food Lion
Spotsylvania
02.2010 - 04.2019
- Successfully managed multiple projects simultaneously while meeting strict deadlines.
- Established advertising signs on shelves and counters to enhance customer attraction and boost sales.
- Maintained clean, organized work areas to promote productivity and ensure worker safety.
- Oversaw weekly updates of up to 10,000 price changes across diverse SKUs.
- Ensured price accuracy for 30,000 products and SKUs to maintain competitive positioning.
- Cultivated client relationships through exceptional customer service and support.
- Generated comprehensive reports on stock levels, product ordering history, and pricing details.
- Printed labels and tags for for-sale merchandise.
Health and Beauty Coordinator
Food Lion
Spotsyl
05.2007 - 02.2010
- Adhered to company policies regarding product ordering, storage, handling and pricing.
- Maintained accurate records of stock levels and product ordering.
- Identified potential issues or discrepancies related to product ordering.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Managed purchasing process for entire department.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Printed labels and tags for for-sale merchandise.
- Conducted regular inventory checks to maintain accurate stock levels.
Customer Service Manager
Food Lion
Spotsylvania
01.2001 - 05.2007
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated and authenticated returns, exchanges and voids.
- Coordinated staff recruitment, training, and scheduling activities.
- Managed office operations, scheduling, and inventory audits.
- Reconciled computer reports with manually maintained ledgers.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Ensured compliance with state laws regarding sale of age-restricted items such as cigarettes and alcohol.
- Balanced tills at the end of each shift with 100% accuracy.
- Assisted new hires in understanding the company's products and services as well as its mission statement and vision.
- Provided one-on-one coaching sessions for employees who need additional assistance in meeting expectations for providing excellent customer care.
Education
High School Diploma -
Massaponax High School
Spotsylvania, VA06-2000
Skills
- Exceptional customer service
- Records and database management
- Time management abilities
- Organization and multitasking
- Team coordination
- Proposal writing
- Calendar management
- Reliability
- Excellent communication
- Inventory management
- Typing speed of 65 wpm
Timeline
Administrative Manager
Early's Carpet, INC
04.2019 - Current
Pricing Analyst Coordinator
Weis Markets / Food Lion
02.2010 - 04.2019
Health and Beauty Coordinator
Food Lion
05.2007 - 02.2010
Customer Service Manager
Food Lion
01.2001 - 05.2007
High School Diploma -
Massaponax High School
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