MANSI PATEL
Virginia Beach,VA
Summary
Dynamic and results-oriented professional with a strong academic background in Information Systems and hands-on experience in management and technical roles. Proficient in a range of software applications and languages, with a proven track record of delivering exceptional customer service and driving operational efficiency. Adept at managing finances, leading teams, and implementing best practices to achieve organizational goals. Seeking to leverage skills and expertise in a challenging Information Systems role. Operations professional with a proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
8
8
years of professional experience
Work History
Operations Manager
Subtrack Foodmart
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, resulting in a 25% increase in productivity and a 30% decrease in errors.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversee daily retail operations, including inventory and sales reports.
Assistant Manager
7-Eleven
01.2017 - 01.2024
- Managed financial operations, procurement, and inventory control, resulting in improved cost management
- Established and maintained effective communication channels with 7-Eleven headquarters, ensuring alignment with corporate objectives and standards
- Provided leadership to a team of employees, offering training and guidance to enhance productivity and customer service
- Implemented streamlined scheduling and task assignment processes, optimizing staff utilization and operational efficiency
- Resolved customer issues promptly and effectively, fostering positive relationships and driving customer satisfaction
Service Technician
VCU Campus Card Services
01.2019 - 01.2021
- Provided excellent customer service to students and staff as well as, ensuring a positive experience for all customers
- Managed 30-40 incoming calls per day from customers
- Efficiently managed card production processes, ensuring timely issuance of VCU cards to students
- Implemented new training protocols for incoming technicians, reducing onboarding time
- Collaborated with IT teams to troubleshoot and resolve technical issues related to card printing equipment
- Demonstrated strong attention to detail in cash handling procedures, maintaining accurate records and ensuring compliance with university policies
Front Desk Manager
Sundial Inn
01.2017 - 01.2021
- Directed front office operations, ensuring a 95% guest satisfaction rate and seamless experiences for an average of 100+ guests daily.
- Developed and implemented training programs for front desk staff, enhancing service quality and efficiency
- Utilized upselling techniques to increase revenue and promote hotel services
- Maintained meticulous cash handling procedures, minimizing discrepancies and ensuring financial accuracy
- Proactively monitored room availability and guest requests, facilitating smooth communication with housekeeping and maintenance teams
Education
Masters of Management Information Systems -
University of Arizona Global Campus
Chandler, AZ12.2025
Bachelor of Science - Information Systems
Virginia Commonwealth University
Richmond, VA12.2021
Skills
- Microsoft Office Proficiency
- SQL
- HTML
- CSS
- Data Analysis
- Project Management
- Database Management
- Microsoft SQL Server
- Customer Service Communication
- Business/Operations Management
- Employee Training
- Vendor Management
- Adaptability
- Time Management
- Collaboration
- Problem-solving
- Team leadership
Timeline
Operations Manager
Subtrack Foodmart
01.2024 - Current
Service Technician
VCU Campus Card Services
01.2019 - 01.2021
Assistant Manager
7-Eleven
01.2017 - 01.2024
Front Desk Manager
Sundial Inn
01.2017 - 01.2021
Bachelor of Science - Information Systems
Virginia Commonwealth University
Masters of Management Information Systems -
University of Arizona Global Campus
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