Mantej Sehmi
Springfield,VA
Summary
Dynamic Assistant Manager with a proven track record at Arlington County Parks and Recreation, excelling in schedule oversight and team leadership. Skilled in customer relations and employee performance evaluations, I ensure optimal facility operations and safety. Adept at multitasking, I effectively coordinate events and maintain high standards of service and facility management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Manager
Arlington County Parks and Recreation
09.2022 - Current
- Assists with the day-to-day management of designated facilities.
- Coordinates with facility maintenance and custodial services to address routine and non-routine maintenance issues.
- Operates facility according to established office hours.
- Serves as the Person-in-charge of assigned facility in the absence of the Facility Manager.
- Regularly inspects buildings and grounds and contractual service delivery, such as custodial and other maintenance or repair/construction work.
- Ensures safe, appropriate use of equipment and facilities by program participants and ensures the maintenance and safety of equipment in studios, gyms, recreation centers, pools, playgrounds and field facilities.
- Sets up facility for programs and events.
- Orders inventory of supplies as needed for facility.
- Follows up on work orders with DES for facility maintenance and repairs.
- Maintains facilities to ensure facilities and facility components are safe and functioning at optimal levels. Troubleshoots minor facility repair issues.
- Coordinates the scheduling of events.
- Provides customer services and resolves complaints from the public and participants.
- Completes incident reports.
- Provides assistance to staff and/or the public on facility-related issues.
- Participates in emergency drills, such as fire drills, lock downs, shelter-in-place, etc.).
- Performs supervisory duties.
- Supervises the work of assigned staff including training, monitoring work, and writing performance appraisals for assigned staff.
- Serves as back up in the supervision of facility staff in the absence of the Facilities Manager.
- Updates Facilities Manager of changes in operation during assigned shift.
- Ensures staff are adhering to and enforcing policies while providing excellent customer service to programmers and program participants.
- Ensures adequate staffing requirements are met during assigned shift.
- Coordinates the use of volunteers.
- May provide technical expertise in area of specialty to staff.
- Performs administrative personnel/payroll duties.
- Performs administrative duties.
- Completes checklists, logs, documentation regarding facility activity.
- Ensures adherence to applicable vendor contracts, MOU’s and joint use agreements.
- Ensures payments and fees are collected, processed and deposited.
- Reports equipment performance problems and resolves.
- Troubleshoots technology issues.
Customer Service Representative
Arlington County Parks and Recreation
08.2021 - 09.2022
- As Customer Service Representative at Arlington Mill Community Center my duties on a daily basis are:
- Opening and Closed of the center.
- Provide room setup instruction to front line staff and custodial staff and assist with or perform room setup when necessary
- Answering customer questions and resolving issues in person, by email, or over the phone
- Provide access to locked areas as needed for contractors, parks, and custodial staff
- Assist with building and grounds inspections as directed by PRCR Facility Manager
- Bulletin board and flier rack updated
- Provide information and referral to customers
- Complete checklists and logs
- Printing Daily Schedules using Rectrac.
- Collecting Registration, Office of Senior Adult Programs, and fitness fees using Rectrac.
- Making daily deposits to the bank from cash journal from the night before (when necessary)
- Update daily count sheets on Microsoft Teams
- Researching, retrieving, preparing, employing and/or verifying data for customer on Rectrac
- Referring customers to other County and/or State agencies though out the building. (DHS, Aspire, and REEP)
- Collect and processing Fee Reduction applications
- Completing facility maintenance requests
- Submitting Incident Reports when necessary
- On a weekly basis my duties include:
- Posting any updated schedules
- Ensure weekly logs and checklists are complete
- Assist with equipment preventive maintenance
- Assist with monitoring vending schedule with contractor for maintenance and repairs
- Track work orders provide follow-up with customers on status of completion.
- When the Manager and assistant managers are not available, I would become the Manager on Duty that oversees the other staff in the building.
Front Desk Support Staff
Arlington County Parks and Recreation
04.2008 - 08.2021
- As Front Desk Support Staff at Barcroft Sports and Fitness Center my duties on a daily basis are: Opening and Closed of the center. Provide room setup instruction to front line staff and custodial staff and assist with or perform room setup when necessary Provide access to locked areas as needed for contractors, parks, and custodial staff Assist with building and grounds inspections as directed by PRCR Facility Manager Bulletin board and flier rack updated Order office paper and paper products when necessary Update voice mail when needed (closing/holiday hours) Provide information and referral to customers Complete checklists and logs Printing Daily Schedules using Rectrac. Registration and collecting of fitness fees using Rectrac. Making daily deposits to the bank from cash journal from the night before (when necessary) Opening and Closing fields and providing help any help from the coaches and/or parents when called upon On a weekly basis my duties include: Posting any updated schedules Ensure weekly logs and checklists are complete Assist with equipment preventive maintenance Monitor trash pick-up (Contract) Assist with monitoring vending schedule with contractor for maintenance and repairs Maintain communication with security system contractor as needed Track work orders provide follow-up with customers on status of completion I was also a point of contact for Major events, such as Little League baseball tournaments, Little League Softball tournament, Soccer Leagues and as well as County Picnics.
Acting Facility Manager
Arlington County Parks and Recreation
10.2007 - 04.2008
- As Acting Facility Manager for Langston, Lee and Madison my management duties are: coordination of facility use; scheduling user groups and building monitors; preparing and tracking maintenance work requests providing information and customer service staff; coordinating phone and computer services; performing administrative support duties, prepare routine reports, producing public information materials, administration planning and support; and other duties as assigned. Coordinate with multiple agencies including other Arlington County staff, community groups, contractors and non-profit agencies. This position is the liaison with OAR (Offender Aid & Restoration) Community Service Program Staff for scheduling and supervising offenders. Liaison with OSS custodial team and contractors with DTS, Parks, Public Works, Arlington County Public School and contractor regarding the building and grounds. Supervise day and evening monitors and provide direct leadership to assigned buildings. Schedule facility rentals, collect fees and monitors budget for rentals for all three buildings Serve on work groups or attend meeting as requested.
Computer Field Technician
Hecht's Department Store (now Macy's)
10.2000 - 07.2005
- Responsible for maintaining 500 cash registers and over 50 computers in a five store in the area. Fixing hardware and software applications on computers, including Microsoft Word, Excel, PowerPoint. Installed 802.11b wireless computer system in all stores including the central office to support over 500 users in the building. Scheduled work to customer need in five locations, tracked work request and follow needed, provided information to internal customers, and performed administrative duties and reports
Education
Computer Systems And Technology Certificate - Information And Computer Systems
Computer Learning Center
Alexandria, VA06-2000
High School Diploma -
Washington - Lee High School
Arlington, VA06.1997
Skills
- Schedule oversight
- Employee performance evaluations
- Multitasking and organization
- Customer relations
- Team leadership
Certification
Front Line Supervisor Program
Timeline
Assistant Manager
Arlington County Parks and Recreation
09.2022 - Current
Customer Service Representative
Arlington County Parks and Recreation
08.2021 - 09.2022
Front Desk Support Staff
Arlington County Parks and Recreation
04.2008 - 08.2021
Acting Facility Manager
Arlington County Parks and Recreation
10.2007 - 04.2008
Computer Field Technician
Hecht's Department Store (now Macy's)
10.2000 - 07.2005
Computer Systems And Technology Certificate - Information And Computer Systems
Computer Learning Center
High School Diploma -
Washington - Lee High School
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