Manuel Naya
Fairfax
Summary
Experienced IT and Cybersecurity professional with over 4 years of hands-on experience at McDonald's Corporation as a Technical Support Analyst and IT Service Manager. Adept at managing IT infrastructure, providing top-tier technical support, and leading IT service initiatives to enhance system security and efficiency. Holder of a Bachelor of Science in Information Technology and multiple industry certifications, including CompTIA Security+ and A+. Bilingual in English and Spanish, with a passion for custom PC building, software development, and AI-driven app creation. Seeking to leverage my skills and experience to contribute to a forward-thinking organization dedicated to technological innovation and security.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Service Manager
McDonald's Corporation
- Oversaw the IT service team, coordinating daily operations and strategic initiatives to enhance service delivery and user satisfaction
- Implemented ITIL best practices to streamline incident management, reducing average resolution time by 30%
- Led cybersecurity training sessions, raising awareness and improving overall security posture across the organization.
Technical Support Analyst / IT Service Manager
McDonald's Corporation
09.2018 - 08.2023
- Provided comprehensive technical support to over 500 users, resolving hardware and software issues with a 95% first-call resolution rate
- Managed and maintained network security protocols, ensuring compliance with corporate policies and safeguarding sensitive data
- Conducted regular system audits and implemented upgrades to improve performance and security.
Education
Bachelor of Science in Information Technology -
Western Governors University
05.2010
High School Diploma -
Bloomfield High School
06.2004
Skills
- Network security
- Systems administration
- ITIL practices
- Technical troubleshooting
- Incident management
- Fluent in English and Spanish
- Leadership
- Team collaboration
- Strategic planning
- User training and support
Certification
- CompTIA Security+
- CompTIA A+ (Core 1 & Core 2)
Personal Development And Interests
Passionate about designing and assembling high-performance custom PCs for gaming and professional use., Enjoy developing innovative software solutions and mobile applications that solve real-world problems., Enthusiastic about exploring artificial intelligence, particularly in creating AI-driven applications to enhance user experiences., Reading tech blogs, participating in hackathons, and staying current with the latest advancements in cybersecurity and IT trends.
References
References available upon request
Timeline
Technical Support Analyst / IT Service Manager
McDonald's Corporation
09.2018 - 08.2023
IT Service Manager
McDonald's Corporation
Bachelor of Science in Information Technology -
Western Governors University
High School Diploma -
Bloomfield High School
Similar Profiles
Caleb CusterCaleb Custer
Crew Member at McDonald's CorporationCrew Member at McDonald's Corporation
Nicole BentonNicole Benton
Crew Memeber/ Trainer/Swing Shift Manager at McDonald's CorporationCrew Memeber/ Trainer/Swing Shift Manager at McDonald's Corporation
Jessica BridgemanJessica Bridgeman
Restaurant General Manager at McDonald's CorporationRestaurant General Manager at McDonald's Corporation