Manuela Soto

Chester

Summary

Bilingual administrative and customer service professional with experience supporting human resources operations, employee services, recruitment activities, and high-volume customer service environments. Skilled in communication, organization, confidentiality, and working accurately in fast-paced settings. Fluent in English and Spanish with a strong commitment to professionalism, teamwork, and customer support.

Overview

years of professional experience

Work History

Server / Bartender

Outback Steakhouse

Colonial Heights

08.2020 - Current

Delivered high-quality customer service in fast-paced restaurant environment, enhancing guest satisfaction.
Resolved customer concerns with professionalism and efficiency, improving overall dining experience.
Collaborated with team members to ensure seamless service delivery and excellent guest experiences.
Accurately process food, beverage, and payment transactions.
Maintain organization and attention to detail while handling multiple tasks.
Maintain cleanliness and follow company standards and procedures.
Colonial Heights, Virginia

Human Resources Administrative Assistant

Corning Cable Systems

01.1994 - 01.2009

Managed employee records, coordinated benefits, and provided essential HR administrative support.
Assisted with recruitment activities, interviews, and candidate evaluations.
Administered psychometric testing for new hires to support the hiring process.
Maintained confidential employee information and personnel documentation.
Supported employee insurance and loan program documentation and processing.
Coordinated company events and implemented employee recognition programs to enhance engagement.
Worked closely with management to support daily HR operations and employee communication.
Supported HR initiatives in Dominican Republic, contributing to local team development and compliance.
Coordinated transportation services and employee support activities.

Education

Bachelor’s Degree - Business Administration

UCSD

Dominican Republic

01-2001

Skills

Customer Service
Customer Engagement
Bilingual: English and Spanish
Scheduling and Coordination
Organization and Time Management
Inventory Management
Data Entry

Microsoft Excel
Microsoft Word
Problem Solving
Adaptability and Flexibility
Teamwork and Collaboration
Professionalism and Reliability
Communication

Cover Letter

05/11/26, Dear Hiring Manager, I am excited to apply for the Fiscal Specialist – Payroll Support position with Chesterfield County Public Schools. With experience supporting human resources operations, employee services, and customer support, I believe I would be a strong addition to your team. In my previous role as a Human Resources Administrative Assistant, I assisted with employee benefits, recruitment support, personnel coordination, and confidential employee records. I worked closely with employees and management to provide organized and professional administrative support in a fast-paced environment. In addition, my current customer service experience has strengthened my communication, multitasking, and problem-solving skills while working accurately under pressure. I am bilingual in English and Spanish, which allows me to effectively communicate with a diverse group of employees and community members. I am highly organized, dependable, and eager to contribute to Chesterfield County Public Schools by providing accurate payroll and administrative support while delivering excellent service to employees. Thank you for your time and consideration. I look forward to the opportunity to discuss how my experience and skills would benefit your team. Sincerely, Manuela Soto

Timeline