Mara Saunders
Pulaski
Summary
Multitasking professional authorized to work in the US, specializing in health insurance benefits determination for patients. Proven track record as a Financial Counselor, facilitating effective communication between patients and healthcare providers. Expertise in analyzing complex financial data and creating tailored financial plans, resulting in reduced debt and increased savings for clients. Strong problem-solving abilities contribute to significant fiscal optimization for diverse clientele.
Overview
12
12
years of professional experience
Work History
Financial Counselor
Southern New Hampshire University
Manchester
09.2024 - 09.2025
- Educated students on financial literacy, including understanding grants, loans, and overall financial aid packages to promote informed decision-making.
- Assisted students with completing FAFSA applications, ensuring accuracy and completeness.
- Explained complex financial concepts and math in an accessible manner to help students understand their aid options.
- Provided guidance on finding additional resources and scholarships to support students' financial needs.
- Supported students in managing their financial responsibilities and planning for college expenses.
CSR - Customer Service Representative
Aetna CVS Health
03.2024 - 09.2024
- Managed inbound and outbound calls to assist clients with health insurance inquiries and verification of coverage.
- Verified prescription plan details and ensured clients understood their health benefits.
- Provided accurate information regarding coverage options, claim status, and billing procedures.
- Collaborated with insurance providers to resolve coverage issues and ensure seamless service for clients.
- Delivered exceptional customer service while maintaining confidentiality and compliance with healthcare regulations.
Customer Service Representative
J&B Medical
01.2024 - 03.2024
- Verified health insurance coverage for patients and healthcare providers to ensure accurate billing and service delivery.
- Facilitated the ordering of health products and medical devices for patients and providers, ensuring timely and correct delivery.
- Provided exceptional customer support by addressing inquiries, resolving issues, and guiding clients through insurance and product processes.
- Maintained detailed records of communications and transactions to ensure compliance and accuracy.
- Collaborated with healthcare teams to support patient care and equipment needs.
Customer Service Representative
TTEC WORK AT HOME
09.2021 - 10.2023
- Investigated suspicious activity and flagged potential fraud on bank accounts to protect customer assets and maintain account integrity.
- Monitored transactions for signs of fraudulent behavior and took appropriate actions to prevent financial loss.
- Collaborated with clients and internal teams to verify account activity and resolve fraud-related issues.
- Documented cases thoroughly and adhered to privacy and security protocols.
- Provided excellent customer service by explaining fraud prevention measures and assisting clients through dispute processes.
Medical Scribe
Aquity Solutions
08.2022 - 09.2022
- Accurately documented patient appointments, medical histories, and clinical notes to ensure comprehensive and up-to-date records.
- Maintained strict adherence to HIPAA regulations to ensure patient confidentiality and data security.
- Assisted healthcare providers with charting and administrative tasks to support efficient clinic operations.
- Ensured all documentation met legal and regulatory standards for medical record keeping.
Manager
NRV Boardshop LLC
Pulaski
08.2020 - 08.2022
- Managed daily operations, supervised staff, and ensured excellent customer service delivery.
- Provided personalized financial advice to clients, helping them achieve their financial goals through investment strategies and planning.
- Delivered exceptional customer support by addressing inquiries, resolving issues, and maintaining positive client relationships.
- Developed and implemented policies to enhance operational efficiency and client satisfaction.
- Conducted financial needs assessments, recommended suitable products, and supported clients through the financial planning process.
- Acted as hiring manager, responsible for recruiting, interviewing, and onboarding new staff.
Home Health Aide
American plus
Pulaski
09.2016 - 05.2018
- Provided compassionate care and assistance to elderly and disabled residents in residential facilities, ensuring their safety and well-being.
- Assisted with daily activities including medication reminders, meal preparation, light housekeeping, and personal hygiene.
- Supported residents with mobility and toileting needs, promoting comfort and independence.
- Offered companionship and emotional support to improve residents' quality of life.
- Monitored residents' health and reported concerns to medical staff or family members as needed.
Assistant Teacher Aide
Building Bridges Child Development Center
Pulaski
09.2014 - 08.2015
- Assisted lead teachers in classrooms serving children from infancy through fifth grade.
- Supported instructional activities, including arts and crafts, reading exercises, dramatic play, and fine motor skill development.
- Helped create a nurturing and engaging learning environment to promote student growth and development.
- Collaborated with teachers to manage classroom behavior and support individual student needs.
Hostess
Fatz Café
Dublin
06.2013 - 10.2014
- Greeted guests warmly and seated them in a friendly manner, ensuring a positive first impression.
- Attended to guests' needs and accommodated special requests to enhance their dining experience.
- Bussed tables, cleared dishes, and swept floors to maintain cleanliness and efficiency in a fast-paced environment.
- Assisted with waitstaff during busy periods, supporting timely service and smooth operations.
Education
Bachelor's degree - Healthcare Administration
Southern New Hampshire University
Remote03-2026
Skills
- Recruiting
- Problem solving
- Effective communication
- Financial literacy
- Financial counseling
- Healthcare regulations
- Team collaboration
- Debt management
- Medical documentation
- Call center
- Hospitality
- Medical and Healthcare Documentation
- Leadership
- Communication skills
- Medical terminology
- Compassionate Patient Care & Support
- Customer service
- Classroom Support & Child Development
- Internal hiring
- Business development
- Home Health
- Social media marketing
- Cold calling
- Outbound call
- Marketing
- Financial sales
- Banking
- EMR Systems
- Customer Service & Client Relations
- Social media management
- Microsoft Word
- Fraud Investigation & Account Security
- Customer support
- Health Insurance Verification & Assistance
- Financial services
- Computer Networking
- IOS
- Mac OS
- Fraud
- Financial Aid Counseling & FAFSA Assistance
- Inbound calls
- Windows
- Anatomy Knowledge
- Sales
- Operating Systems
- HIPAA Compliance & Confidentiality
- Avaya
- Time management
- HDMS
- Management
- Microsoft Excel
- Operating systems
- Android
- Microsoft Windows
- Health data management
- Microsoft Office
- Office administration and organizational skills
- Customer acquisition
- Organizational skills
- Relationships and rapport
- Telephone etiquette
- Financial advice
- Insurance verification
- Payment negotiation
- Effective customer communication
- Conflict resolution
- Education funds
- Escalation management
- Microsoft PowerPoint
- POS systems expert
- Technical support
- Hospitality and accommodation
- Banking operations support
- Live chat support
- Call center operations
- CRM software
Timeline
Financial Counselor
Southern New Hampshire University
09.2024 - 09.2025
CSR - Customer Service Representative
Aetna CVS Health
03.2024 - 09.2024
Customer Service Representative
J&B Medical
01.2024 - 03.2024
Medical Scribe
Aquity Solutions
08.2022 - 09.2022
Customer Service Representative
TTEC WORK AT HOME
09.2021 - 10.2023
Manager
NRV Boardshop LLC
08.2020 - 08.2022
Home Health Aide
American plus
09.2016 - 05.2018
Assistant Teacher Aide
Building Bridges Child Development Center
09.2014 - 08.2015
Hostess
Fatz Café
06.2013 - 10.2014
Bachelor's degree - Healthcare Administration
Southern New Hampshire University