Marc Eid
Tysons Corner
Summary
Accomplished Personal Banker and Tech Consultant with a proven track record at Wells Fargo and Target, enhancing client satisfaction through innovative solutions and relationship building. Excelled in roles requiring customer service excellence, regulatory compliance, and sales strategy, achieving notable client retention and financial growth. Expert in financial services and fostering professional growth among team members.
Overview
4
4
years of professional experience
Work History
Personal Banker
Wells Fargo
07.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Teller
Wells Fargo
01.2023 - 06.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Server/Head Food Runner
Lebanese Taverna
01.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Pi Pizzeria
05.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Tech Consultant
Target
03.2021 - 12.2021
- Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
- Mentored junior team members to foster professional growth and promote knowledge sharing within the organization.
- Directed IT services, counseled executives and collaborated with senior management on strategic planning.
- Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.
Education
Associate of Applied Science - Business
Christopher Newport
Newport News, VA06-2022
High School Diploma -
James River High School
Midlothian, VA06-2020
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Cash handling
- Fraud prevention
- Sales expertise
- Issues resolution
- Account maintenance
- Regulatory compliance
- Loans
- Financial services
- Cross-selling products
- Teller support
- Professional appearance
- Sales strategy
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Timeline
Personal Banker
Wells Fargo
07.2024 - Current
Teller
Wells Fargo
01.2023 - 06.2024
Server/Head Food Runner
Lebanese Taverna
01.2023 - 04.2024
Cashier
Pi Pizzeria
05.2022 - 11.2022
Tech Consultant
Target
03.2021 - 12.2021
Associate of Applied Science - Business
Christopher Newport
High School Diploma -
James River High School
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