Marc La New
Stafford
Summary
Adept at client relationship management and compassionate caregiving, I significantly enhanced client wellbeing at Consumer Direct Personal Care. Leveraging strong ethics and adaptability, I improved service efficiency and client satisfaction. My background includes diverse roles, from personal care to customer service, underscoring my multifaceted skill set and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Personal Care Attendant
Consumer Direct Personal Care
06.2016 - 11.2024
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
Delivery Driver
Papa John's Pizza
08.2014 - 06.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Parts Manager
Leehigh Autobody & Service Center
04.2012 - 02.2014
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Customer Service Representative
Wawa
07.2010 - 09.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED - General Studies
Brooke Point
Stafford, VA02.2002
Skills
- Bathing assistance
- Client relationship management
- Mobility support
- Compassionate caregiving
- Patient care
- Grooming assistance
- Dressing assistance
- Safety awareness
- Emotional support
- Meal preparation
- Transfer techniques
- Client confidentiality
- Light housekeeping
- Client transportation
- Adaptable approach
- Companionship
- Respectful and compassionate
- Problem-solving
- Time management
- Multitasking and organization
- Dependable and responsible
- Strong ethics
- Compassion and empathy
- Team collaboration
- Active listening
- Adaptability and flexibility
Timeline
Personal Care Attendant
Consumer Direct Personal Care
06.2016 - 11.2024
Delivery Driver
Papa John's Pizza
08.2014 - 06.2016
Parts Manager
Leehigh Autobody & Service Center
04.2012 - 02.2014
Customer Service Representative
Wawa
07.2010 - 09.2012
GED - General Studies
Brooke Point
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