Marcel Tahon Brissett
Chester
Summary
A hard working Entrepreneur focused on reliability and professional with strong time management skills. Proven track record at enhancing customer satisfaction at Chick-Fil-A and experienced in training and mentoring at FedEx, building a great working environment and worker retention. Highly versatile and adaptive to complex problem-solving while maintaining a goal focused thought process.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon
01.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Package Handler Trainer
FedEx:Ground
03.2020 - 01.2022
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Strengthened communication skills among team members through targeted group activities and exercises during training sessions.
- Enhanced team efficiency by developing and implementing comprehensive training programs for package handlers.
Cashier Team Lead
Chick-fil-A
01.2017 - 07.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Advanced Diploma -
Matoaca High School
Chester, Va06.2019
Skills
- Valid Driver's license
- Time management
- Punctual and reliable
- Time management skills
- Complex Problem-solving
- Advanced planning
- Inventory management
- Payment collection
Timeline
Delivery Driver
Amazon
01.2022 - Current
Package Handler Trainer
FedEx:Ground
03.2020 - 01.2022
Cashier Team Lead
Chick-fil-A
01.2017 - 07.2019
Advanced Diploma -
Matoaca High School
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