Marcela Rivera
Chester
Summary
I started with the company when I was 17 years old. I started learning about the company mission and goals and saw many opportunities. Took advantage of every position they offered and excel in all of them. So far, I ran three restaurant and all of them have a high profitability restaurant contribution to the company. Now as a Training General Manager I have results-driven professional with extensive experience in training and operational management. Known for enhancing employee engagement through development programs and streamlined onboarding processes. Committed to aligning training objectives with organizational goals to drive success.
Overview
11
11
years of professional experience
Work History
Training General Manager
Noodles & Company
1401 Alverser Dr Midlothian, VA 23831
01.2026 - Current
- Developed and implemented training programs for staff to enhance operational efficiency.
- Led cross-functional teams to align training objectives with company goals.
- Streamlined onboarding process, improving new hire integration and retention rates.
- Conducted regular assessments of training effectiveness to ensure continuous improvement.
- Mentored managers in facilitating team development and performance evaluations.
- Collaborated with leadership to identify skill gaps and create targeted development plans.
- Utilized learning management systems to track employee progress and training completion.
- Fostered a culture of continuous learning through workshops and seminars tailored to team needs.
- Established a strong foundation for long-term success by creating sustainable career development plans for employees at all levels.
- Led change management efforts during organizational restructuring, guiding staff through transitions while maintaining productivity levels.
- Boosted customer satisfaction by providing ongoing staff training on best practices in customer service.
- Promoted a culture of learning by regularly reviewing employee feedback and adapting instructional strategies accordingly.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Training General Manager
Noodles & Company
5900 Kingstowne Towne Center
03.2021 - 01.2026
- Directed daily operations to ensure exceptional customer service and efficient workflow.
- Implemented cost-control measures that improved overall profitability and reduced waste.
- Fostered a collaborative team environment, strengthening communication across all levels of staff.
- Managed budget implementations, employee reviews, training, schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Noodles & Company
3105 Duke Street, Alexandria VA 22314
05.2019 - 03.2021
- Streamlined operational processes, enhancing efficiency and reducing service wait times.
- Monitored financial performance metrics, driving cost control initiatives to improve profitability margins.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Shift Manager
Noodles & Company
5900 Kingstowne Towne Center, Alexandria VA 22315
08.2017 - 05.2019
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Monitored food safety protocols to maintain compliance with health regulations and enhance guest safety.
Cashier and Line Cook
Noodles & Company
Mark Center, Alexandria Virginia
03.2015 - 08.2017
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of work area, adhering to health and safety standards consistently.
- Assisted in training new cashiers on company policies, procedures, and point-of-sale systems for smooth operations.
Education
No Degree - Business With Focus in Finance
Northern Virginia Community College
Alexandria, VASkills
- Training
- Staff development
- Curriculum design
- Employee engagement
- Computer Skills
- Hiring
Accomplishments
- Trained over hiring managers on behavioral interviewing techniques, hiring processes and onboarding.
- Now I teach one class per month with some of my peers on development shift manager and assistant general Manager
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Training General Manager
Noodles & Company
01.2026 - Current
Training General Manager
Noodles & Company
03.2021 - 01.2026
Assistant General Manager
Noodles & Company
05.2019 - 03.2021
Shift Manager
Noodles & Company
08.2017 - 05.2019
Cashier and Line Cook
Noodles & Company
03.2015 - 08.2017
No Degree - Business With Focus in Finance
Northern Virginia Community College