Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marche Owens

Fairfax

Summary

Dynamic concierge with a strong work ethic and exceptional communication skills, honed at Capital Concierge. Recognized for enhancing guest experiences through effective problem-solving and proactive service. Successfully managed event reservations and trained staff, contributing to a 20% increase in guest satisfaction. Committed to fostering inclusivity and maintaining a detail-oriented approach.

Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.

Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.

Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Highly communicative professional with more than [Number] years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.

Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience

Work History

Concierge

Capital Concierge
02.2023 - 03.2024
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Managed reservations for exclusive events, increasing guest engagement and satisfaction.
  • Leveraged technology to update guests on upcoming events and promotions, increasing participation and engagement.
  • Negotiated with vendors for services on behalf of guests, ensuring value and satisfaction.
  • Trained new concierge staff, ensuring consistent high level of service across team.
  • Developed relationships with local businesses to secure discounts and special access for guests.
  • Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
  • Initiated program for sustainable practices within concierge service, contributing to property's green initiatives.
  • Enhanced guest experience by providing personalized recommendations for dining and entertainment.
  • Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
  • Implemented feedback system for services provided, leading to continuous improvement in service delivery.
  • Assisted in planning and executing special events, contributing to memorable guest experiences.

Concierge

Firstservice Residential
01.2018 - 02.2023
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Managed reservations for exclusive events, increasing guest engagement and satisfaction.
  • Negotiated with vendors for services on behalf of guests, ensuring value and satisfaction.
  • Leveraged technology to update guests on upcoming events and promotions, increasing participation and engagement.
  • Trained new concierge staff, ensuring consistent high level of service across team.
  • Initiated program for sustainable practices within concierge service, contributing to property's green initiatives.
  • Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
  • Developed relationships with local businesses to secure discounts and special access for guests.
  • Enhanced guest experience by providing personalized recommendations for dining and entertainment.

Education

High School Diploma -

Hammond High School
Columbia Md
08-2015

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Guest services
  • Telephone etiquette
  • Team player mentality
  • Exceptional communication
  • Hospitality
  • Guest experiences
  • Training and mentoring
  • Maintaining composure
  • Detail-oriented approach
  • Guest relations
  • Polite telephone etiquette
  • Safety procedures
  • Interpersonal communications
  • Administrative support

Timeline

Concierge

Capital Concierge
02.2023 - 03.2024

Concierge

Firstservice Residential
01.2018 - 02.2023

High School Diploma -

Hammond High School
Marche Owens