Marchett Hopkins
Richmond
Summary
Experienced leader in program management with strong skills in program leadership, data analysis, and client advocacy. Proven ability to manage complex projects and enhance program performance through strategic planning and team collaboration. Eager to leverage expertise in mental health and developmental disabilities to excel as a Program Director.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager
Western Tidewater CSB
11.2025 - 01.2026
- Ensured compliance with company policies and procedures while managing programs.
- Analyzed program performance and identified areas for improvement.
- Monitored progress against goals, adjusting plans as necessary in order to meet changing requirements.
- Led meetings with internal teams to align on project goals.
Virginia Quality Service Reviewer Specialist
Health Services Advisory Group
04.2025 - 08.2025
- Conducts individual service plans (ISPs) and case file reviews.
- Conducts interviews of individuals with intellectual and/or developmental disabilities, their family members, support coordinators, direct care workers, providers, and others.
- Observes individuals receiving care and services included in their ISP.
- Documented all review processes including notes, observations, analyses, recommendations.
- Worked closely with management team to provide updates on progress of reviews being conducted.
- Provided detailed reports summarizing findings from reviews and analysis.
- Reviewed policies for compliance with state standards and regulations.
Developmental Case Manager
Commonwealth Catholic Charities
05.2024 - 03.2025
- Linked individuals with appropriate services.
- Collaborated with providers, DARS, and other stakeholders involved in a client's case.
- Maintained up-to-date case records with case activity status.
- Provided referrals to appropriate providers, or other community resources.
- Conducted home visits to assess living conditions and support needs.
- Developed individualized service plans with input from the individual and/or their families.
- Collaborated with multidisciplinary teams to provide holistic support to individuals.
- Maintained accurate case records and documentation according to agency guidelines.
- Utilized case management software and databases for efficient information tracking.
Registered Behavior Technician (RBT)
Mosaic Pediatric Therapy
11.2023 - 05.2024
- Developed and implemented behavior intervention plans based on individualized needs.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
Customer Support Representative Payroll
isolved
02.2023 - 09.2023
- Collaborated with other departments to resolve customer issues quickly.
- Developed relationships with customers through friendly interactions.
- Processed refunds and credits when appropriate. Processed payroll.
- Conducted follow-up calls to ensure customer satisfaction.
Behavior Practitioner II
Fraser
03.2022 - 09.2022
- Remote position in conducting staff training and guidance in ABA principles in the moment.
- Partake in a parent meeting with my client's family members weekly to discuss how their child is progressing.
- Partake in the observation and performance analysis of staff performance, and provide in-the-moment feedback.
- Treatment planning of clients' data was completed remotely and supervised by a behavior analyst.
- Ability to read data and analyze clients' progress.
- Supported with assessments remotely, and quarterly reports as needed.
Behavior Assistant
Family Priority, LLC
08.2021 - 03.2022
- Educated students on proper etiquette, communication strategies, and how to handle difficult situations.
- Implemented behavior plans to increase appropriate behaviors.
- Implemented positive reinforcement systems for desired behaviors based on individualized needs.
- Instructed parents on behavior modification strategies they can use at home with their children.
Treatment Specialist
St. Joseph Villa/ In-Home Behavioral Health
04.2021 - 07.2021
- Works in conjunction with the Licensed Behavior Analyst, treatment staff, in matters of training, data collection and maintenance, and document review.
- Participates in staff meetings, community meetings, and other staff and program group activities that support the operation of the IHBT program.
- Assists LBA in providing the appropriate level of care and interventions for each person being served. Ensures counselors are trained in selected intervention techniques, and assists with the treatment team.
- Develops and/or supervises the development of behavior/treatment plans, objectives, and methods necessary for providing effective services to individual persons served and their families.
- Assists LBA with the analysis of behavioral patterns, the identification of needs for each person served, and the creation of effective and behaviorally sound Individualized Service Plans for each individual served.
Lead Registered Behavior Technician
Family Insight, P.C.
04.2020 - 05.2021
- Developed and implemented behavior intervention plans, monitored progress, and made adjustments as needed.
- Observed client interactions within their natural environment in order to identify potential triggers for problem behaviors.
- Instructed clients in basic self-help skills such as toileting, dressing, grooming and eating.
- Collaborated closely with other team members such as BCBAs, parents, caregivers, teachers, therapists to ensure consistency across all environments.
- Delivered Applied Behavior Analysis services to clients in both home and clinic settings.
- Supported BCBAs with research projects related to evidence-based practices for children with ASD.
- Assisted clients with communication challenges through the use of visual supports or augmentative devices.
- Tracked data on client behaviors using a variety of methods including but not limited to ABC charts, frequency counts, duration recording, interval recording.
Senior RBT/ Entry Level Supervisor
Family Insight, P.C.
02.2021 - 04.2021
- Developed creative activities that engage clients while teaching them new skills or reinforcing existing ones.
- Provided verbal prompts, physical guidance, or visual cues as needed to facilitate learning opportunities for clients.
- Adapted treatment plans according to the changing needs of each individual client.
- Implemented reinforcement strategies such as token economy systems or point systems to increase desirable behaviors while decreasing undesirable ones.
- Utilized a variety of positive reinforcement techniques such as praise, rewards, tangible items, activity privileges, to reinforce appropriate behavior.
- Observed clients throughout sessions to identify potential triggers of problem behaviors or areas needing improvement.
- Communicated effectively with families about their child's progress in therapy sessions.
- Collaborated with other professionals including BCBAs, teachers, speech-language pathologists, occupational therapists to ensure best practices are being implemented for each client.
- Implemented interventions outlined in behavior plans with precision and accuracy.
- Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
- Participated in team meetings to discuss client progress and plan further interventions when necessary.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Instructed new employees on protocols to use when interacting with individuals.
- Developed strategies to improve team performance and productivity.
Registered Behavior Technician (RBT)
Family Insight, P.C.
08.2018 - 01.2020
- Provide ABA therapy to children and adolescents with Autism Spectrum Disorder, and other developmental disabilities.
- Work with client families to train caregivers on related skills.
- Developed and implemented behavior intervention plans based on individualized needs.
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
- Observed student behavior in various environments to assess levels of functioning and progress towards goals.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Modeled appropriate social behaviors for students while providing feedback when necessary.
- Ensured safety protocols were followed at all times during therapy sessions.
Behavior Support Clinician
Compass Counseling Services of Virginia
03.2017 - 08.2018
- Provide quality behavioral support services, education, and training to children and adolescents with intellectual or developmental delays and the identified client's family/caregivers, as delegated by a Licensed Behavioral Analyst (LBA)
- Assist in implementing the client's treatment plan, which includes direct client behavioral interventions, training parents/caregivers how to manage client behaviors, and providing support to the identified client's family
Education
Master's in Psychology - Applied Behavior Analysis
Capella University
Minneapolis, MN06-2020
Bachelor of Science - Psychology
North Carolina Central University
Durham, NC05.2014
Skills
- Mental Health
- Applied Behavior Analysis
- Autism Experience
- Supervising experience
- Google Suite
- Documentation review
- Patient observation
- HIPAA
- ADLs
- Early intervention
- Experience with children
- Leadership
- Working with people with developmental disabilities
- Working with people with autism
- Data collection
- Data analysis skills
- Customer service
- Communication skills
- SharePoint
- Workday
- Advanced MS Office Suite knowledge
- Pleasant demeanor
- Excel
- Critical thinker
- Power point
- Fast Learner
- Outlook
- Detailed-oriented
- Dedicated team player
- Highly Dependable
- Time management skills
- Case documentation
- Referral coordination
- Multitasking and organization
- Documentation proficiency
- Records management
- Ethical judgment
- Intervention plans
- Problem-solving
- Project management
- Team leadership and direction
- Team leadership
- Policy and procedure improvements
- Program leadership
- Team management
Accomplishments
- Case Manager of the Month October 2024
Issued by Shelby Harris · Oct 2024
Associated with Commonwealth Catholic Charities
Affiliations
2024 Case Management Conference: Bridging Gaps in Chronic Care2024 Case Management Conference: Bridging Gaps in Chronic Care
Issued by Michigan State University
Certification
- QIDP
- Certified Dementia Practitioner
- CPR/First Aid
Languages
English
Native or Bilingual
Timeline
Program Manager
Western Tidewater CSB
11.2025 - 01.2026
Virginia Quality Service Reviewer Specialist
Health Services Advisory Group
04.2025 - 08.2025
Developmental Case Manager
Commonwealth Catholic Charities
05.2024 - 03.2025
Registered Behavior Technician (RBT)
Mosaic Pediatric Therapy
11.2023 - 05.2024
Customer Support Representative Payroll
isolved
02.2023 - 09.2023
Behavior Practitioner II
Fraser
03.2022 - 09.2022
Behavior Assistant
Family Priority, LLC
08.2021 - 03.2022
Treatment Specialist
St. Joseph Villa/ In-Home Behavioral Health
04.2021 - 07.2021
Senior RBT/ Entry Level Supervisor
Family Insight, P.C.
02.2021 - 04.2021
Lead Registered Behavior Technician
Family Insight, P.C.
04.2020 - 05.2021
Registered Behavior Technician (RBT)
Family Insight, P.C.
08.2018 - 01.2020
Behavior Support Clinician
Compass Counseling Services of Virginia
03.2017 - 08.2018
Bachelor of Science - Psychology
North Carolina Central University
Master's in Psychology - Applied Behavior Analysis
Capella University